London Zoo Customer Service Assistant

3 days ago


Westminster, United Kingdom The Zoological Society of London Full time

Overview:
We’re ZSL, an international conservation charity. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, we guide and enable others in the UK and all across the world. Inspiring, informing, empowering - working for wildlife.

Role Profile:
Main Duties and Responsibilities:

- Respond to reviews across key external websites such as trip advisor / Google reviews.
- Maximise ZSL revenue through the sale and promotion of tickets, memberships, membership upgrades, Gift Aid, experiences, donations and any new appropriate products.
Process and handle sensitive financial information and take payments ensuring that all regulatory requirements are adhered to.

Person Specification:

- Have a good working knowledge of a customer relationship management system within a charity or commercial environment; a good working knowledge of SR04 would be advantageous.
- Be comfortable speaking to people over the telephone dealing with queries.
- Have excellent numerical, written and oral skills, as well as excellent interpersonal and customer care skills too; experience working in a customer service department within a charity would be an advantage.
- Be objective and target driven; highly organized and able to work well under pressure
- Have an understanding of Bankers Automated Clearing Systems (BACS) and HM Revenue & Customers (HMRC) in regard to Gift Aid.

The full job description can be found here.

**What do we offer?**

You will have access to a blended program of Wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Program as well as regular webinars and activities around mental, physical, social and financial wellbeing. The opportunity to be part of an organisation that is committed to improving diversity and inclusion.

Other benefits include 25 days holiday, life assurance, stakeholder pension (employer contribution is matched up to 12%), complimentary zoo tickets with a 30% discount in shops and online, subsidised canteen, enhanced paternity and maternity leave, season ticket loan, cycle to work scheme, discounted gym membership and access to a wide range of learning and development opportunities.

Ultimately, you’ll know that you’ll help us to inspire, inform and empower people to stop wildlife going extinct.

To Apply:



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