Business Centre Manager

1 month ago

Marlow, United Kingdom Proprec Full time

**The Role - Business Centre Manager**

This luxury business services company is looking for a talented and professional Centre Manager to join their team. This is a great opportunity to join a highly successful company during an exciting period of growth.*

**What’s in it for you as a Business Centre Manager?**
- Great pay and benefits
- An opportunity to work for a successful and growing company
- Fantastic training and a chance to work for a company who will support your development.
- A luxury 5* working environment
- Career progression opportunities

*

**What will you be doing as Business Centre Manager?**
- Strive to achieve a comprehensive understanding of customers’ business needs and requirements
- Ensure the smooth running of the building/s - offering exceptional customer service to ensure clients’ needs are taken care of, overseeing maintenance and repair issues, staff management.
- Work with sales and marketing team to ensure vacant space in the building is filled as quickly as possible
- Responsibility for tours of the building to prospective clients
- Maintain a strong focus on P&L and cost control, while ensuring 5* customer service is upheld at all times. Responsibility for P&L reporting, revenue generation reporting, etc
- Oversee customer contract renewals - lead negotiations with customers, seek to retain customers wherever possible, and report on profitability of contract renewals
- Ensure the on-site team are trained in all products, IT/telephony, the renewal process, and customer information
- Manage the performance of the team, holding regular reviews and 1-2-1s

*

**What experience are we looking for in a Business Centre Manager?**
- General Management experience in a commercial building - previous experience in management of a business centre / serviced office / flexible workspace would be highly desirable.
- Other experience could include hotel management, gym/spa/fitness centre management, for example.
- Experience working in a commercial, B2B, customer-facing environment with a strong emphasis on 5* customer service
- Experience in team management and related general HR knowledge
- Experience in P&L responsibility, including P&L reporting
- A passion for delivering 5* customer service
- Negotiation skills, able to negotiate with diplomacy and tact
- Excellent communication skills, good organisation and planning skills.

*

**Personal attributes required as a Business Centre Manager**:

- A positive, friendly professional personality, able to motivate others
- Confident dealing with a range of people, from visitors to senior business management
- Strong commercial acumen with financial and budgetary business awareness Skilled at multi-tasking and handing conflicting priorities
- Good negotiation skills, able to show tact and diplomacy
- A passion for 5* customer service
- A self-motivated problem solver
- Able to manage others

*

INDHS

  • Garden Centre Assistant

    2 weeks ago

    Marlow, United Kingdom Hillier Nurseries Ltd Full time

    We are currently looking to recruit a Garden Centre Assistant to join our friendly team at our Marlow on a part time, permanant basis of 36 hours a week. What we offer: - Rate of pay of up to £11.44 per hour - Sociable hours (daytime only) - Full training - Online Learning Hub - Employee discount of 20% - Discount of 50% on restaurant menu whilst on...

  • Garden Centre Assistant

    2 weeks ago

    Marlow, United Kingdom Hillier Nurseries Ltd Full time

    We are currently looking to recruit a Garden Centre Assistant to join our friendly team at our Marlow on a part time, permanant basis of 36 hours a week. What we offer: Rate of pay of up to £11.44 per hour Sociable hours (daytime only) Full training Online Learning Hub Employee discount of 20% Discount of 50% on restaurant menu whilst on...

  • Trainee Activity Instructor 2023

    3 weeks ago

    Marlow, United Kingdom Longridge Activity Centre Full time

    **About us** Longridge Activity Centre, a non-profit Charity, is a vibrant community hub that for nearly 100-years has provided outdoor adventure activities for over 80,000 young people and families every year, allowing all ages and abilities to experience the magic of the Thames and its beautiful surroundings. We have exciting plans to expand our concept...

  • Customer Services Trainer

    4 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team. The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business. Key Responsibilities: Design,...

  • Customer Services Trainer

    3 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business.Key Responsibilities:Design, deliver, and...

  • Customer Services Trainer

    5 hours ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business.Key Responsibilities: Design, deliver, and...

  • Garden Centre Assistant

    5 days ago

    Marlow, United Kingdom Hillier Nurseries Ltd Full time

    We are currently looking for Garden Centre Assistants to join our friendly team at our Marlow Garden Centre on a part time, fixed term basis until the end of June 2024. We have shifts available of 15 hours and 30 hours a week. What we offer: - Rate of pay of up to £11.44 per hour - Sociable hours (daytime only) - Full training - Online Learning Hub - 31...

  • Customer Service Trainer

    3 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business.Salary: 40K DOE + Bonus, OTE 44K, +...

  • Customer Service Trainer

    3 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business.Salary: 40K DOE + Bonus, OTE 44K, +...

  • Customer Service Trainer

    3 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.The Successful Individual will primarily be responsible for the delivery of Industry Leading...

  • Customer Service Trainer

    3 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business.Salary: 40K DOE + Bonus, OTE 44K, +...

  • Customer Service Trainer

    2 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business.Salary: 40K DOE + Bonus, OTE 44K, +...

  • Customer Service Trainer

    2 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.The Successful Individual will primarily be responsible for the delivery of Industry Leading...

  • Customer Service Trainer

    2 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.The Successful Individual will primarily be responsible for the delivery of Industry Leading...

  • Customer Service Trainer

    3 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team. The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business. Salary: 40K DOE + Bonus, OTE 44K, +...

  • Customer Service Trainer

    2 weeks ago

    Marlow, United Kingdom Cactus Search Full time

    We have an exciting opportunity for an experienced Contact Centre Customer Service Trainer to join our clients well established team.The Successful Individual will primarily be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters into the business.Salary: 40K DOE + Bonus, OTE 44K, +...

  • Garden Centre Assistant

    1 week ago

    Marlow, United Kingdom Hillier Nurseries Ltd Full time

    We are currently looking for Garden Centre Assistants to join our friendly team at our Marlow Garden Centre on a part time, fixed term basis until the end of June 2024. We have shifts available of 15 hours and 30 hours a week. What we offer: - Rate of pay of up to £10.42 per hour (£11.44 from April) - Sociable hours (daytime only) - Full training - Online...

  • Call Centre and Admin Assistant

    1 month ago

    Marlow, United Kingdom Specsavers Full time

    **Call Centre / Admin Assistant** **Store: Specsavers Marlow** **Benefits: Bonus after probation, Specsavers perks, additional birthday day off, in-store discounts** **Hours: Part time 2 days per week, ,must include a Monday or Saturday ot both days.** Join our team as an Call Centre and Admin Assistant, and you’ll discover why at Specsavers, we pride...

  • Call Centre and Admin Assistant

    2 weeks ago

    Marlow, United Kingdom Specsavers Full time

    **Call Centre / Admin Assistant** **Store: Specsavers Marlow** **Benefits: Bonus after probation, Specsavers perks, additional birthday day off, in-store discounts** **Hours: Part time 2 days per week, ,must include a Monday or Saturday ot both days.** Join our team as an Call Centre and Admin Assistant, and you’ll discover why at Specsavers, we pride...

  • Garden Centre Assistant

    1 week ago

    Marlow, United Kingdom Hillier Nurseries Ltd Full time

    Do you want to join a renowned and established family business of over 150 years, working sociable hours in a fun and friendly environment with an amazing bunch of people? We place great value on all our team members and how they contribute to the ongoing success and growth of our Company. The role of a Garden Centre Assistant is never boring. You may be...