Butler
2 weeks ago
**Butler**
We have an exceptional opportunity to join our Butlers Team at The Lanesborough. As **Butler** you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.
Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferred.
Excellent command of the English language and a second language would be preferred
Immaculate grooming standards
Have extensive knowledge of emotional intelligence, body language and non-verbal communication
Ability to work with minimum supervision
Show drive for Excellent Customer Service
Be available, flexible and willing to work a 24h roaster when required
An element of Manual handling will be required
In return we offer fantastic industry leading rewards and benefits (Conditions apply):
- Dental and Optical Benefits
- Season Ticket Loan
- Private Medical Insurance
- Meals on Duty
- Enhanced Pension Scheme
- Tailored Uniforms
- Cycle Scheme (Loan to Purchase)
- Dry Cleaning (Non Uniformed Ambassadors)
- Childcare Vouchers
- Training & Development Plans
- Social Committee Activities
- Training Fund Assistance
- Awards & Recognition Programs
**The Lanesborough**
With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, **The Lanesborough** has long been considered one of the world’s most luxurious hotels.
The Lanesborough’s legacy lies with it having been built on the former home of Viscount Lanesborough and remains one of London’s most revered Regency landmarks. The elegant surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service will be second to none.
The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 43 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.
**Job Types**: Full-time, Permanent
**Salary**: £1.00 per year
Schedule:
- 8 hour shift
Work Location: One location
Reference ID: lanbT
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