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Support Services Assistant

1 month ago

Marylebone, United Kingdom ISS Facility Services Full time

**Support Services Assistant**

**Contract: Banking**

**Location: London**

**Hours of work: 40**

**Working Pattern: Monday to Friday**
**8am - 5pm**

**Contract Type: Permanent**

**Salary: £13.07**

The Support Services Assistant at ISS Integrated Solutions takes on the responsibility of delivering efficient and cost-effective workplace support services for the client's designated building.

With a focus on BNP Paribas locations, this role involves providing crucial administrative support to management, staff, and various functions. Engaging with individuals across BNPP and service providers at all levels, the Support Services Assistant ensures a commitment to service excellence at all times.

This position plays a key role in contributing to a well-functioning and supportive workplace environment for all stakeholders involved.

ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

**The Role**
- Monitor the physical environment through a system of daily floor walk audits, monitoring of the day-to-day running and upkeep of the site fabric, to include H & S, Security, Cleaning and Maintenance
- Be the initial point of contact for on-site managers/staff over site-specific Facilities related issues
- Monitoring of calls to Helpdesk Service Now. Liaise with local customers to ensure satisfaction, and monitor efficiency of response
- Being a central point of local contact for Management as well as answering the main helpdesk enquiries through different medium and to ensure timely completion
- Liaise with local customers to ensure satisfaction, and monitor efficiency of response
- Assist Workspace Supervisor in production of site specific reports
- Upkeep of site specific documentation including but not limited to Business Continuity Plan and staff security and Health and Safety training records, Staff personal information, Supplier summary, Periodic schedules
- Filing of paperwork and completed forms to auditable standards
- To ensure all building and facilities information signage is correct, up to date and complies with corporate standards
- Any ad-hoc duties as requested by the on-site management team

**About You**
- Developing client relationships
- Commitment to excellence in service delivery
- Effective H&S compliance
- Committed, motivated and enthusiastic team player
- Ensuring all Service Level Agreements are met

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Full-time, Permanent

**Salary**: £13.07 per hour

**Benefits**:

- Company pension

Work Location: In person

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