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Operations & Delivery Agent

4 months ago

Edinburgh, United Kingdom TUI Full time

Join our Operations team in Edinburgh as an Operations & Delivery Agent, where you will be responsible for communicating booking updates with our suppliers and operational management of pre-agreed Cruise Ship port calls as required to ensure the smooth operation of shore excursion operations and the complete satisfaction of our cruise passengers.

ABOUT THE JOB
Updating and confirmation of all services with suppliers in relations to services/products required for our excursion operations - transport, venues, guides, staffing and all other services as required by the client
Preparation of all operational paperwork as required
Responsibility for successful operational delivery of port calls in situ at the pier
Supervision of Pier Dispatch Assistant’s in situ at the pier
Emergency point of contact during Cruise Ship operations
When required keep in contact with clients on-board staff, in particular the shore excursions teams, in order to review, update and agree final requirements in respect of tour services offered to our clients
Handling of all administrative tasks related to the role
Creation of profitability reports and preparation/distribution of invoices for all services provided (including abort call notification & invoices)

ABOUT YOU
Degree education preferable but not essential
Previous experience in administration, supplier and customer management
Ability to use MS Office tools such as Word, Outlook and Excel
Highly organized and methodical person independently and in teamwork
Flexibility in working hours and days
Previous experience with Shore Excursions is advantageous
Good communication skills essential
Excellent level of English, both written and verbal. Any additional language advantageous
A current Driving Licence is mandatory

ABOUT OUR OFFER
Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.

TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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