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Receptionist/clerical Officer

4 months ago

Southwell, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Adult Audiology are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team.

This role is 25 hours per week and you will work across two sites, Southmead and St Michaels Hospitals

Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties.

**Communication**:

- Taking patients calls
- Outcoming and booking appointments
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

**Patient Care**:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.