Helpdesk Coordinator

**Location**:
BN13, Goring-by-Sea, West Sussex

**Salary/Rate**:
£11.54 - £13.16/hour
Labour Hire Solutions is looking for a Customer Service Advisor / Help Desk Coordinator to work within Worthing.

**About the job**:
£11.54+ Holiday Pay
08:00am - 17:00pm
Mon-Friday

Organising engineers jobs & work loads & following up on progress of jobs, ensuring client satisfaction.
Receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
Adherence to agreed-upon KPIs, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiencies.
Temp - 12 months

**About you**:
Experience working within a customer service/help desk role previously
Ideally have some form of experience organising workloads / organizing diaries & meetings for engineers etc
Knowledge of administrative routines & KPIs
Experience using a wide range of ICT systems including Microsoft office
Able to work in a team and in a performance management
Excellent communication & organisation skills
Strong communicator with a high level of English, both written & verbal

**Job Category**:Office
- **Job Type**:Temporary
- **Job Location**:Goring-by-Sea