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Scheduler

4 months ago

Warrington, United Kingdom Pennington Choices Ltd Full time

Pennington Choices Ltd provide a wide range of property-related professional services nationally to the public and private sectors.

We have a head office based in the Cheshire countryside (where this role will be based), and regional offices in Bromley and Sheffield. We are a close knit organisation with our people at our core, we strive for excellence in everything we do. This includes the experience people have whilst at work. With employee engagement being really important to us, we have been recognised within the top 50 of the Top Medium sized Companies to work for in the North West.

The success and growth of Pennington Choices is testimony to the exceptional people we employ. All employees, regardless of role, are recognised as actively accountable for the success of the transformation we are currently undertaking.

We currently have need to recruit a works scheduler within our Planning Scheduling & Dispatch (PS&D) department.

You will be joining a great team working within a fast paced office, although in the current climate there may also be some working from home. This will represent a challenging role, and fantastic opportunity for the right individual.

Working flexibly within the team, you will deploy resource for all our business operations, as well as handling inbound and outbound telephony.

You will need to follow the appropriate processes to ensure that all our field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).

Working collaboratively with the PS&D Manager, other schedulers, field-base operatives and service leaders (leaders within Pennington Choices) you will build rapport and trust.

You will be required to book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments and stock condition surveys. (Our field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates.)

In addition, you must manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally.

Confidence with telephony and a high level of computer literacy is vital.

Responsibilities include:

- Scheduling responsive and planned appointments for field-based operatives across the business - Being conversant utilising multiple works management systems
- Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
- Liaising with, and directing, field-based operatives
- Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed
- Understanding of each contract’s response times and service level agreements (SLAs)
- Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process
- Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.

Pennington Choices have a strong focus on training and development. Access to training and professional development is available to all within the business.

It is important to us to develop the capabilities of our employees and we have a proven track record of promoting from within.

**Benefits**:
We believe Pennington Choices is a great place to work

**We operate a competitive salary banding structure with increases aligned with structured training programme and performance reviews.**

**26 days annual leave (3 days allocated over the Christmas shut down) plus 8 days Bank Holidays.**

**Employees accrue 1 day additional leave each year after 2 years’ service (to a maximum of 31 days)**

**Opportunity to buy additional annual leave or sell surplus leave.**

**Enhanced employer pension contributions of 4% when you contribute 6%.**

**Access to an online staff discount platform. This includes money off meals out and cinema tickets, supermarket savings and gym discounts.**

**Access to a comprehensive Employee Assistance Programme, providing a suite of wellbeing services to support your mental, physical and emotional wellbeing as well as providing legal and financial advice services.**

**Healthcare scheme, providing support with access to private consultations and tests as well as physiotherapy and mental health support for occasions when the NHS cannot help in a timely manner.**

**Provision of Life insurance/Death in service offering 2 x salary cover.**

**Cycle 2 Work Scheme, offering savings of at least 32%* on a new bike and cycle safety accessories.**

**Access to Payroll Giving - allowing you to make charitable donations on a tax free basis to charities and good causes of your choice - as these donations a