Service Delivery Manager
2 weeks ago
Service Delivery Manager
Loughborough
6 Months Fixed Term Contract
Hybrid / Remote
To £40k
The Opportunity
My client is a highly thought of organisation within their specialist field. They are undergoing some change and whilst through this transition, they require a commercially minded People and Process Manager to better support the key stakeholders in managingthe customer journey and overseeing fulfilment.
The Role
You’ll be tasked initially with assessing the current state of play within the dept. What works, what doesn’t, what should be changed, challenging the status quo. Within this process is the managing of a small team, ensuring inquiries are handled within pre-agreedcontractual time frames, meeting these service level agreements within the constraints of the demands of the client and in doing so ensuring the quality of fulfilment is paramount.
In addition, you’ll be responsible for managing the relationships and touch points of both the customer and a network of suppliers, providing a positive experience for all stakeholders that are involved in the customer journey.
Recruitment or relatable service sector contract management would be appealing however the key factor is the end to end, full circle exposure.
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