Ward Clerk/receptionist

A 37.5 hour post has arisen for a Ward Clerk/Receptionist working in the team at Goole Hospital. This is a fixed term contract until 31.01.2024.

The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward areas across the Trust.

Post holders will be required to assist patients and visitors using a variety of communication methods.

The post holder will be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s).

It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

Working as part of a specialty team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.

The post holder will be will be responsible for admitting, transferring and discharging patients on the Trust’s electronic system, ensuring patient demographic details are checked and updated accordingly.

To liaise with clinical teams to ensure all appropriate documentation within the patients’ pathway is completed timely, to ensure investigation appointment requests are received at the appropriate department and patients’ Health Record folders are requested timely.

We’re a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.