Mortgage Administrator

7 months ago

Colchester, United Kingdom The New Homes Group Full time

**Job Title: Mortgage Administrator (Office Based)**
**Location**: Office based role in Colchester, Essex.

**Department**: Mortgage Administration Support

**Rewards**: £21K Basic Salary plus Bonuses and Benefits (OTE £30K).

**Hours**: Mon-Fri 9.00 AM - 5.30 PM.

**Timeline**: Immediate Interviews & Start date

**The New Homes Group**:
The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.

As a **Mortgage Services Case Owner,** you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment

**Required Knowledge, skills and qualifications**:

- Previous customer service experience essential.
- Previous telephone based call centre experience preferred.
- Ideally some experience of working within Financial Services, but not essential.
- Detail conscious with experience of working in an office based, administrative environment.
- Motivated to meet and exceed personal targets and customer service standards.
- Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
- Highly competent Microsoft Office user, including Excel, Word and Outlook.

**Benefits**:

- Permanent Full Time Role.
- Unrivalled opportunities for progression, promotion and personal development in an expanding and market leading business.
- Defined promotional tiers with significant basic salary and commission rate uplifts.
- 28 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation).
- Contributory workplace pension.
- 24 hour Wellbeing Employee Assistance Programme
- Death in service cover.
- Access to discounts platform, Perks at Work.
- Access to self-funded Health Care plan.
- Discounted medical assessment Health Screening.
- Discount on Nuffield Gym Membership.
- Discounts on estate agency, mortgage and surveying services.
- Salary Sacrifice Personal Car Leasing Scheme available.

**(**T&Cs Apply)

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