Therapy Administrator

Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

**Job Purpose**
To deliver an efficient and high quality service to guests, patients and staff across Priory Hospital Roehampton and Wimbledon Park Clinic. You will greet and assist all arrivals and complete necessary therapy administration work as and when required and also on an ad-hoc basis. You will also complete front of house duties at our second location when there, Wimbledon Park Clinic.

**Responsibilities**
- Reception at Wimbledon Park Clinic
- Answering phone calls and dealing with any queries that may arise whilst also signposting the caller in the right
- direction to respective departments
- Redirecting and handling mail
- Ensuring the Reception area is maintained to a clean, tidy and professional standard
- Administration
- Ensure guest security paperwork is completed (where required)
- Complete Administration duties as and when required
- Liaises with key unit personnel to ensure that all funding is in place, prior to patient’s treatment, as well as contacting
- the necessary external organisations to obtain the appropriate funding guarantees
- Develops working relationships with purchasers and insurance companies, ensuring that requests are dealt with
- promptly and efficiently
- Updates patient details within Priory systems, ensuring accuracy of all data input. Uses a variety of internal systems
- to ensure that all current patients are funded
- Ensuring all Daily treatment charges are added to billing system
- Management and investigation of queries.
- Processing of specified invoices, investigating and resolving invoicing queries
- Ensure all forms of data are correctly recorded and managed
- Proactive management of therapy costs, ensuring accurate rates and Bill Codes are utilised You will be expected to provide cover and support to the wider team and site as and when needed

**Knowledge / Education / Skills**
- The post holder ideally will have knowledge of administration tasks and have the relevant skill set in order to deal with fast incoming tasks and duties.
- Strong Microsoft Office skills
- Excellent time management with strong organisational skills and be comfortable working under pressure
- Excellent customer service skills

**Experience**

The post holder will ideally have been in a similar role previously and have relevant experience in an administration background.

**Communication**
Communication within the role is vital and plays a big part in your daily tasks. Within your role, you will speak with patients, both inpatient and outpatient (if applicable), colleagues from all departments, managers and third parties.

**Responsibility**

Shared responsibility for the confidentiality, security and accuracy of patient records, data and information. Ensuring good
quality patient documentation, which meets the Regulatory guidelines and statutory requirements.

**Safeguarding**

All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults).
Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority
Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake
additional training appropriate to their role.

**Working Environment**

**Site based role.**

Why Priory Hospital Roehampton? Our commitment goes beyond providing care; we're dedicated to creating a nurturing environment for our staff to grow and thrive. Join us, and be part of a team that values your well-being and professional development, offering a fulfilling career that truly matters.