Clinical Advisor

When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and South West England

HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Clinical Advisor plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.

As a 111 Clinical advisor you will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs.

Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values, then HUC is a great place to put it into practice. To be considered for this role we would expect you to have

To be a registered nurse, paramedic a minimum of 1-year front line experience

The ability to Carry out complex clinical triage, providing assessment, advice, and information patients

Confidence to handle a variety of calls with empathy

To provide clinical expertise to assess an individuals health status using clinical knowledge and advanced listening skills. Using the NHS Pathways content to advise service users, their representatives and Health Advisors.

To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service.

To understand, adhere to and promote the principles of information governance in relation to access to clinical records, the handling and access to and communication of patient identifiable information.

To understand, adhere to and promote the principles of risk management in relation to patient and staff wellbeing, the physical environment and the systems in use and to follow local guidance for action and reporting upon identification of a risk.

To work with the Clinical Management team in originating, updating and reviewing clinical advice, practice and content within the local model.

To generate and collect clinical data and evidence which supports the organisations compliance with internal and external governance reporting.

To fully support and engage with the provision of clinical data and evidence to support any external assessment of standards by an authorised body.

To identify from such reporting and to escalate any risks apparent to an appropriate level within the organisation directly via the on-call manager both in and out of normal working hours.

Every patient deserves our highest standard of care and commitment. In working together innovatively, transparently and constructively with the local community and stakeholders, we can deliver services which meet their specific needs. We learn by listening to patients views and experiences. We are passionate about sharing our knowledge and expertise buy encouraging dialogue both internally and externally to meet our high expectations for patients.

You will be responsible for assessing callers with a wide spectrum of clinical conditions, advising them on home care management, next steps and referring them on to further care when appropriate. The computer
- based clinical decision system will facilitate and support the advice given.

Clinical Advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

**Principle tasks will include**:
Clinical

To provide clinical expertise to assess an individuals health status using clinical knowledge and advanced

listening skills. Using the NHS Pathways content to advise service users, their representatives and Health Advisors.

To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service.

Quality assurance and safety

To effectively respond to, in real time or escalation if more appropriate, clinical issues, complaints and Professional Feedback in line with local policy.

To understand, adhere to and promote the principles of information governance in relation to access to clinical records, the handling and access to and communication of patient identifiable information.

To understand, adhere to and promote local policies with regard to safeguarding children and vulnerable adults, while ensuring referrals to the appropriate services are made promptly and according to policy.

To understand, adhere to and promote the principles of risk management in relation to patient and staff wellbeing, the physical envi