Quality Assurance Officer

3 weeks ago

Croydon, United Kingdom Communitas Clinics Full time

Join Our Team at Communitas Clinics

**Main Responsibilities**:

- **Monitor and Maintain Registers**: Oversee Corporate/Quality Assurance registers and report any actual or potential non-compliance to the Head of Quality. This includes Significant Events, Risks, Claims, and Complaints.
- **Policy and Procedure Maintenance**: Update company policies and procedures as directed.
- **Information Governance Administrator**: Handle Subject Access Requests, FOI requests, conduct Quality audits, and provide audit summary reports to the IG Lead.
- **Quality Audits**: Conduct regular Quality audits, including Clinical comparison rates, secondary care audits, and Isotretinoin audits, in line with ISO 9001 accreditation.
- **Clinical Governance Meetings**: Attend meetings to present quality reports and take minutes as required.
- **Clinical Care Support**: Work closely with the Medical Director and Clinical Governance Leads to ensure high-quality clinical care.
- **Audit Cycle Monitoring**: Support the clinical audit cycle.
- **Safeguarding Administrator**: Act as the safeguarding administrator.
- **Documentation and Training**: Document accurate Quality Standard Operating Procedures and provide adequate training for the team.
- **Quality Management Systems**: Update and maintain quality management systems, ensuring ISO 9001 certification/re-certification or similar.

**Essential Skills and Characteristics**:

- **Education**:Educated to degree level or equivalent experience.
- **Organizational Skills**:Excellent organization and communication skills.
- **Multitasking Ability**:Ability to multitask and handle a range of inquiries efficiently.
- **Innovative Solutions**:Ability to develop innovative ideas and solutions.
- **IT Proficiency**:Excellent IT skills, particularly in MS Office (Word, Excel, Outlook), and experience with databases.
- **Relationship Building**:Ability to form and maintain effective working relationships.
- **Self-Motivation**:Self-motivated with a positive attitude.
- **Operational Improvement**:Ability to streamline and improve processes.
- **Attention to Detail**:High attention to detail, especially in handling confidential documents.
- **Audit Experience**:Experience in carrying out audits.

**Why Join Us?**
- **Professional Growth**: Access training programs to further develop your skills and expertise.
- **Supportive Environment**: Work alongside dedicated professionals who value teamwork and collaboration.
- **Meaningful Impact**: Make a difference in the lives of our patients by providing compassionate and high-quality care.
- **Commitment to Safety**: We prioritize the health, safety, and well-being of our staff and patients.

**What We Offer**:

- Competitive salary of £15 per hour.
- Company sick pay and access to retail discounts through the Blue Light card.
- Increasing holidays with length of service.
- Dedicated learning and development support.
- Access to one-to-one confidential counselling sessions through the NHS Employee Assistance Programme.

**Disclosure and Barring Service Check**

**How to Apply**

**About us**:
Communitas Clinics is a provider of NHS community ENT (Ear, Nose and Throat) and Dermatology services, operating across London and the South East of England. Patients are referred to our service by their GP, and appropriate referrals are then treated in community settings by specialist clinicians.

Communitas Clinics has grown organically from a small service operating in one London borough, to an organisation employing over 100 staff and serving a population of over 4 million.

We are proud to be a part of the NHS family, and as an NHS third party provider we provide a patient centred service, improving access to advice and information and helping to increase knowledge and awareness of the management of relevant conditions.

**Job Types**: Part-time, Permanent

Pay: £15.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Do you have excellent IT skills specifically MS Office; particularly Word, Excel and Outlook, also keen knowledge?
- Do you understand the importance of databases and their role in providing accurate management information?
- Do you have experience in investigation of patient safety incidents and drafting of complaint responses?
- Do you have experience with document control review and management of QMS (Quality Management System)?

**Education**:

- Bachelor's (required)

**Experience**:

- Audit: 2 years (preferred)

Work Location: Hybrid remote in Croydon

Application deadline: 30/06/2024

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