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Specialist Cruise Consultant

4 months ago

Cardiff, United Kingdom Succeed Recruitment Solutions Full time

**If you’re an experienced cruise or travel sales consultant, looking for the opportunity to work from home for a leading, luxury cruise brand, we have the perfect role for you**

Our client is the proud recipient of multiple, prestigious British and global travel awards and are now looking for a number of Specialist Cruise Consultants to join their growing homebased team. This fabulous opportunity offers excellent earning potentialalong with extremely sociable working hours of Mon - Fri, 9am - 5.30pm and only one weekend day per month

As a Specialist Cruise Consultant, you’ll be the first point of contact for our client’s direct and travel agency partners. Using your sales skills and experience, you’ll convert enquiries into bookings, making sure that agreed targets are achieved whilstensuring that exceptional customer service is given at all times.

Previous travel and/or cruise industry sales or reservations experience is essential for the role and our client is ideally looking for experienced, motivated and pro-active homeworkers - personal cruise experience would be an advantage.

In return, they can offer a competitive salary plus excellent earning potential (average £50-55k), contributory pension scheme, private health insurance, regaular familiarisation trips, outstanding employee discounts on products for friends and familiesand much, much more

**Role of Specialist Cruise Consultant**:

- Booking guests’ cruise arrangements via inbound and outbound sales leads
- Achieve and maintain individual performance in line with KPI’s and sales targets
- Maximise sales revenue opportunities through upselling, cross-selling and rapport building
- Proactively build and maintain a repeat passenger and travel agent portfolio by offering an exceptional customer journey
- Attend regular training opportunities to ensure continued awareness of the product
- Maintain a high awareness of the current product portfolio and offers
- Support guests in their customer journey by assisting with post booking related queries
- Attend events, virtual forums and travel shows

**Skills required for the role**:

- Previous travel and/or cruise industry sales or reservations experience - essential
- Track record of high performance; achieving and exceeding sales/service targets
- Good geographical knowledge
- Excellent customer service skills
- Good rapport building skills, able to form trusting relationships with customers/contacts quickly and effectively
- Previous experience of working from home would be an advantage, along with personal cruise experience
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