IT Helpdesk Apprenticeship

**OPPORTUNITY**

An exciting opportunity has arisen to join our IT team as an IT Helpdesk Apprentice.

**DUTIES AND RESPONSIBILITIES**
- To be the first point of contact for customers requiring help from the IT Department
- To ensure that any requests are logged with the relevant information on the IT helpdesk
- To help configure or repair and deploy equipment ready for employee use
- To perform standard daily checks to ensure that all systems are available for use and escalate where there are issues
- Ensure IT stock is kept tidy and assist with disposal of old equipment and consumables in a professional manner
- To provide excellent customer service at all times

**SKILLS / EXPERIENCE**

**ESSENTIAL**
- Display initiative, be positive and enthusiastic
- Strong customer-facing and communication skills
- Excellent administrative skills
- Be a team player but also work well independently
- Demonstrate commitment to equality and diversity, customer service, and quality assurance
- Demonstrate a commitment to the process of continuous review and improvement
- Flexible approach to working times in line with the business needs

**DESIRABLE**
- National 5 in English and Maths, with additional IT skills and qualifications

**In return for your hard work we will offer you**:
25% employee discount when purchasing our product from our shops
Pay a National Living Wage of £10.45 to all ages (16+ years)
Auto-enrolment into our pension scheme after 3 months and Life Assurance
Generous holiday allowance which increases with the length of service
Subsidised staff canteen services
Healthcare and Well-being benefits including access to our EAP
Long Service Awards
Family/Maternity/Paternity leave