Programme Support Co-ordinator

3 months ago

Pool, United Kingdom FRP+ Cornwall Full time

**Location:Cornwall (hybrid - home-based/Redruth office)**

**Job type: Full-time (reduced hours considered on a case-by-case basis)**

Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly.

**We have two exciting projects**:
Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd.

We are seeking Programme Support Co-ordinators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Support Co-ordinator will ensure that all records are maintained, and data evidencing programme activity is captured and reported.

Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required.

You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential.

**Key Roles and Responsibilities**

The role will include the following activities (please see attached JD for dull details):

- Work across two business support programmes and support the lead co-ordinator;
- Follow the ‘client journey’ and provide excellent customer service at all times;
- Telephone businesses promptly and identify need(s) and process accordingly;
- Ensure all programme paperwork is fully completed and compliant;
- Enter data and maintain the CRM database;
- Record programme outputs and produce evidence and data as requested;
- Provide feedback to partner organisations;
- Lead on the arrangements for any workshops/conferences/events;
- Arrange the printing of documents, collate and produce reports on data;
- Attend workshops/conferences/events as requested (across Cornwall);
- Set up accounts on the GROWTHmapper diagnostic programme;
- Work closely with the Specialists with any GROWTHmapper requirements;
- Ensure the Oxford Innovation Digital Academy platform is up-to-date;
- Provide support to the team with programme activities;
- Liaise with businesses and internal team members, confidentially and discreetly, regarding provision of confidential &/or sensitive information;
**About You**
- Ability to work independently and as part of a wider team;
- Previous administrative experience;
- Previous experience of using CRM databases;
- Ability to manage data collection and simple data analysis
- Strong attention to detail whilst meeting deadlines;
- Strong communication skills at all levels essential;
- Excellent telephone and listening skills and written communication skills;
- A self-motivated, adaptable and positive outlook;
- Exercise confidentiality and discretion;
- Driving licence and access to a car

**About Us**

Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia.

The projects are funded by the UK Government through the UK Shared Prosperity Fund. Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly.

  • Programme Support Co-ordinator

    3 months ago

    Pool, United Kingdom Made Smarter Cornwall Full time

    **Location: Cornwall (hybrid - home-based/Redruth office)** **Job type: Full-time (reduced hours considered on a case-by-case basis)** Oxford Innovation Advice is a commercial organisation, recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects...

  • Project & Governance Officer

    3 months ago

    Pool-in-Wharfedale, United Kingdom Cornwall Council Full time

    Cornwall Fire and Rescue Service is seeking an enthusiastic individual to join its Governance & Performance team. The individual will be expected to play a key part in the team, providing project, programme and governance support to the service. You will co-ordinate; support and report on a range of projects, programmes and initiatives that will help...

  • Communication Assistant

    4 months ago

    Pool, United Kingdom Cornwall Voluntary Sector Forum Full time

    **Key Duties** **General communications, including marketing and events** General: Provide day-to-day communications, media, and events support to the wider organisation and to promote our service delivery and coordination of our communication inbox. Web: Regularly review and update existing website content, including responding to requests from across...

  • Customer Support Advisor

    1 week ago

    Pool, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support Advisor Location: Redruth, Cornwall Pay Range/details: Competitive Contract Type: Permanent full time. Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at...

  • Regional Controller and Director EU

    3 weeks ago

    Pool, Leeds, United Kingdom Vishay Precision Group Full time

    Job DescriptionVishay Precision Group is seeking a highly skilled and experienced Director of Financial Operations to join our European Finance team. As a key member of our leadership team, you will be responsible for providing strategic financial guidance and oversight to our EU operations.Key ResponsibilitiesFinancial Planning and Analysis: Develop and...

  • Retail Supervisor

    4 months ago

    Pool, United Kingdom Farmfoods Full time

    **Retail Supervisor - Full Time, 39 hours** We are looking to recruit a new retail supervisor for our shop in Redruth, Cornwall. We offer a permanent 39 hour full time position working a variety of shifts, 5 days from 7 each week. Please note that for full time positions we will generally require you to be fully flexible in your availability for work...

  • Greggs Team Member

    4 months ago

    Pool-in-Wharfedale, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**:Whitemare pool NE10 8YB **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding...

  • Part-time Swimming Instructor

    4 months ago

    Pool-in-Wharfedale, United Kingdom Derbyshire County Council Full time

    The post is to deliver swimming lessons to all ages & abilities in accordance with the Council’s swimming tuition programme. To be successful, applicants will require the Swim England (SE) or STA Level 2 teaching certificate, the RLSS NPLQ (9th Edition) or RLSS NRASTC or willing to work towards completing this qualification, together with knowledge and...

  • Part Time Swimming Instructor

    4 months ago

    Pool-in-Wharfedale, United Kingdom Derbyshire County Council Full time

    The post is to deliver swimming lessons to all ages & abilities in accordance with the Council’s swimming tuition programme. To be successful, applicants will require the Swim England (SE) or STA Level 2 teaching certificate, the RLSS NPLQ (9th Edition) or RLSS NRASTC or willing to work towards completing this qualification, together with knowledge and...

  • Personal Assistant

    3 months ago

    Pool-in-Wharfedale, United Kingdom CJP Outreach Services Full time

    Hours - Wednesday-Saturday 10:00am-6:00pm. Hourly Rate - £13.00 per hour. We are looking to a recruit a small dynamic team to support an individual in her own home. This is a new care package, and we are looking to build the right team to support this individual to live life to the full. If you are a currently working as a Support Worker or PA (personal...

  • Personal Assistant

    3 months ago

    Pool-in-Wharfedale, United Kingdom CJP Outreach Services Full time

    Hours - Wednesday-Saturday 10:00am-6:00pm. Hourly Rate - £13.00 per hour. We are looking to a recruit a small dynamic team to support an individual in her own home. This is a new care package, and we are looking to build the right team to support this individual to live life to the full. If you are a currently working as a Support Worker or PA (personal...

  • Personal Assistant

    3 months ago

    Pool-in-Wharfedale, United Kingdom CJP Outreach Services Full time

    Hours - Wednesday-Saturday 10:00am-6:00pm. Hourly Rate - £13.00 per hour. We are looking to a recruit a small dynamic team to support an individual in her own home. This is a new care package, and we are looking to build the right team to support this individual to live life to the full. If you are a currently working as a Support Worker or PA (personal...

  • Personal Assistant

    4 months ago

    Pool-in-Wharfedale, United Kingdom CJP Outreach Services Full time

    Hours - Wednesday-Saturday 10:00am-6:00pm. Hourly Rate - £13.00 per hour. We are looking to a recruit a small dynamic team to support an individual in her own home. This is a new care package, and we are looking to build the right team to support this individual to live life to the full. If you are a currently working as a Support Worker or PA (personal...

  • Waiting Staff

    3 months ago

    Pool-in-Wharfedale, United Kingdom The White Hart Full time

    At The White Hart, you will be the friendly face our guests remember. You’ll know our menu inside out and recommend your favourites. You'll inject your personality every moment you’re with our guests so that they love to come back time and time again. Join us at The White Hart. We craft food and drink into something truly special. Picture beautiful...

  • Waiting Staff

    3 months ago

    Pool-in-Wharfedale, United Kingdom The White Hart Full time

    At The White Hart, you will be the friendly face our guests remember. You’ll know our menu inside out and recommend your favourites. You'll inject your personality every moment you’re with our guests so that they love to come back time and time again. Join us at The White Hart. We craft food and drink into something truly special. Picture beautiful...