Programme Support Co-ordinator

**Location:Cornwall (hybrid - home-based/Redruth office)**

**Job type: Full-time (reduced hours considered on a case-by-case basis)**

Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly.

**We have two exciting projects**:
Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd.

We are seeking Programme Support Co-ordinators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Support Co-ordinator will ensure that all records are maintained, and data evidencing programme activity is captured and reported.

Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required.

You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential.

**Key Roles and Responsibilities**

The role will include the following activities (please see attached JD for dull details):

- Work across two business support programmes and support the lead co-ordinator;
- Follow the ‘client journey’ and provide excellent customer service at all times;
- Telephone businesses promptly and identify need(s) and process accordingly;
- Ensure all programme paperwork is fully completed and compliant;
- Enter data and maintain the CRM database;
- Record programme outputs and produce evidence and data as requested;
- Provide feedback to partner organisations;
- Lead on the arrangements for any workshops/conferences/events;
- Arrange the printing of documents, collate and produce reports on data;
- Attend workshops/conferences/events as requested (across Cornwall);
- Set up accounts on the GROWTHmapper diagnostic programme;
- Work closely with the Specialists with any GROWTHmapper requirements;
- Ensure the Oxford Innovation Digital Academy platform is up-to-date;
- Provide support to the team with programme activities;
- Liaise with businesses and internal team members, confidentially and discreetly, regarding provision of confidential &/or sensitive information;
**About You**
- Ability to work independently and as part of a wider team;
- Previous administrative experience;
- Previous experience of using CRM databases;
- Ability to manage data collection and simple data analysis
- Strong attention to detail whilst meeting deadlines;
- Strong communication skills at all levels essential;
- Excellent telephone and listening skills and written communication skills;
- A self-motivated, adaptable and positive outlook;
- Exercise confidentiality and discretion;
- Driving licence and access to a car

**About Us**

Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia.

The projects are funded by the UK Government through the UK Shared Prosperity Fund. Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly.