Fam Cell Coordinator

**Details**:
**Reference number**:

- 271768**Salary**:

- £27,080**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This post can be located at either Aldershot Garrison or HMNB Faslane. Future regular travel to HMNB Faslane will be required.About the job

**Job summary**:
The MOD currently maintains around 145,000 bed spaces and 65,000 houses around the world in order to accommodate Service personnel. However, fundamental reform is required - the system increasingly does not meet the needs and expectations of our personnel and costs are rising rapidly.

In November 2015, the Defence People Committee endorsed the establishment of a new change programme to explore how we could make greater use of the accommodation, including potential provision of an “accommodation payment” which Service personnel (SP) could use in the private housing market. Any solution needs to be more attractive to personnel, meet the wider policy objectives of the Services and be consistent with wider Departmental activities.

While the current accommodation offer is attractive for some, for many it is not; SP are essentially unable to choose how, where or with whom to live. Our system of mandated entitlements means we cannot account for the increasingly varied accommodation needs and preferences of our SP; the benefit of the offer is unevenly spread among the population as a result. This inflexibility forces some SP to opt out of subsidised accommodation, while others are forced to compromise on family life because we cannot support their preferences.

FAM is looking at options to widen entitlement, give personnel more choice about how, where and with whom to live, whilst providing support for those who wish to own their own homes to provide more stability for their families whilst still supporting the needs of the Services.

This position is advertised at 37 hours per week.

**Job description**:
This implementation role is at the very core of this fast-moving, high profile change project. The post holder will ‘own’ elements of the implementation activities for and be responsible for working with Chain of Command, delivery staff and both internal and external stakeholders to lead on the implementation activities ensuring the success for the Future Accommodation Model (FAM) Pilot until its end.
- Core responsibilities include:
- Working with the other FAM workstreams to ensure delivery of FAM Policy and Operating Model
- Working with FAM Pilot Site Chain of Command and representing FAM at a local level
- Monitoring and management of data to support MI
- Capturing complaints in relation to the placement of Service Personnel in an accommodation route

**Support to Service Personnel (SP)**
- Delivering the FAM Cell’s response to general FAM related queries for enquiries on base
- Responsible for the receipt and prioritisation of queries from SP at the site
- Capturing complaints about accommodation route placements

**Engagement**
- Work collaboratively with EO's at other sites to ensure a consistent approach
- Build strong working relationships with the Central Accommodation Team and the Central Comms Team
- Maintain relationships with local stakeholders

**Person specification**:
Who are we looking for?
- Be able to work confidently and enthusiastically with military and civilian personnel of all ranks.
- Have a high level of customer service skills to engage effectively with SP and families
- Understand and support the objectives of the wider team and it’s changing priorities.
- Have an interest in policy delivery and recognise the importance of keeping up to date with policy changes as they occur.
- Ideally have a good working knowledge of MS software packages

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Working Together
- Delivering at Pace
- Leadership

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

The post does not offer relocation expenses

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Please note: Interview travel expenses will not be reimbursed.

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