Supervisor Fragrance

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - **to reimagine the future of beauty.**

**The opportunity**:
Role Capacity:

- Can you describe your experience in the fragrance industry and your familiarity with different fragrance brands and products?
- How do you envision your role as a Supervisor Fragrance at Sephora UK contributing to the overall customer experience and sales goals?
- What strategies would you employ to stay up-to-date with the latest fragrance trends and customer preferences?

Management Capacity:

- Describe a situation where you had to manage a team to achieve a specific sales target. How did you approach it, and what was the outcome?
- How would you ensure that your fragrance team maintains a high level of product knowledge and customer service standards?
- Can you provide an example of a time when you had to address a conflict within your team? How did you handle it?

Communication Capacity:

- How would you tailor your communication style when interacting with customers seeking fragrance recommendations versus addressing team members' performance concerns?
- Can you share an example of a successful interaction you've had with a challenging customer? How did you handle their needs and concerns?
- As a Supervisor Fragrance, how would you ensure effective communication between your team and other departments within the store?

Fast Paced Environment Capacity:

- Sephora operates in a fast-paced retail environment. How do you manage your time and priorities to ensure both customer service and team management are effectively handled?
- Describe a situation where you had to handle multiple customer inquiries simultaneously. How did you manage to provide satisfactory assistance to all of them?
- How do you handle stress and pressure in a busy retail setting? Can you provide an example of a time when you remained composed during a hectic period?

Storytelling Capacity:

- Fragrance often involves a sense of storytelling. Can you explain how you would use your knowledge of different fragrances to create engaging and personalized recommendations for customers?
- Share an example of a time when you helped a customer connect emotionally with a fragrance by effectively conveying its story and characteristics.
- How would you train your team to effectively use storytelling to enhance the customer experience and drive sales?

Fragrance Knowledge:

- Can you provide an overview of the main fragrance families and their key characteristics? How would you use this knowledge to guide customers in their fragrance choices?
- What factors do you consider when recommending a fragrance to a customer? How do you take their preferences, skin type, and occasion into account?
- A customer is looking for a fragrance that's suitable for a formal evening event. How would you go about selecting the perfect fragrance for them?

**While at Sephora, you’ll enjoy...**
- ** The people.** You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
- ** The learning.** We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- ** The culture.** As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can **unleash your creativity,** because we’ve got disruptive spirit. You can** learn and evolve,** because we empower you to be your best. You can **be yourself,** because you are what sets us apart. **_This,_** is the future of beauty. Reimagine your future, at Sephora.**

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.