Receptionist

6 months ago

Helensburgh, United Kingdom Rosslea Hall Hotel Full time

Do you enjoy being a part of a great team? If you do, we'd love to see your CV, _**Rosslea Hall Hotel**_ are looking for a Professional and Enthusiastic _**Receptionist**_ to join us in this exciting opportunity.

**About Hotel**

Rosslea Hall Hotel - Discover the blend of modern elegance and comfort at Rosslea Hall Hotel, a 4-star boutique destination. Situated near the scenic Loch Lomond and the vibrant towns of Rhu & Helensburgh, our hotel offers a tranquil escape with all the conveniences for a restful stay. Our 30 well-appointed bedrooms, each reflecting a high standard of luxury, are designed to provide a peaceful night’s sleep. Many rooms feature stunning views of the Firth of Clyde and the beautiful West Coast. Experience the charm and sophistication of Rosslea Hall Hotel, perfectly positioned to explore the best of the region.

We are looking for a receptionist to join a distinguished team of hospitality enthusiasts. The hotel has recently reopened following a full hotel refurbishment. Our goal is to create the greatest golf hotel experience in the world.

**The Role**
- Create outstanding guest experiences.
- Ability to Multi task, Check in & Check out Guests
- Ability to answer all general inquiries on the hotel and other related requests, entertainment, services, and tours in the surrounding areas
- Be able to perform a variety of guest requests and think creatively when called upon to establish a memorable experience for every guest and member.
- Answer all internal and external calls with the utmost speed and professionalism
- Maintain good relationships with all key contacts both inside and outside of the hotel.
- Actively participate in training and continuing professional development.

**What are we looking for?**
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Good communication and immaculate presentation
- Expert level attention to detail
- Proficient in IT
- High resilience and adaptability
- Hotel or Customer facing experience advantageous.

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio.
- Discounted Food and Beverage across our 7H Portfolio
- Industry led training through our partnership with Cornell University
- Health Scheme
- Employee of the month programme
- Long service recognition scheme
- Complimentary overnight stay within probationary period
- Discounted or free food
- Employee retail discount
- On-site parking

**Equal Opportunities**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

**Right to Work**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

**Job Type**: Zero hours contract

Pay: From £11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Schedule:

- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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