Case Coordinator

1 month ago

London, United Kingdom NFP People Limited Full time

**Case Coordinator**

We are seeking a highly organised and detail-oriented and empathetic individual to join a team as a Case Coordinator within a non-profit mediation service.

**Position**: Case Coordinator

**Location**: Primarily remote with some travel to Lambeth

**Hours**: Part-time, 4 days per week (flexible), occasional evenings and weekends to support volunteer events

**Contract**: 6-12 month contract, with potential for the role to go permanent

**Salary**: £26,000 - £28,000

**Closing Date**:Wednesday 14th June, 11:59pm

**Interviews**:First stage interviews will be on Wednesday 14th June

**About the role**:
You will be working for a community voluntary organisation with a respected reputation that has been helping to resolve conflict in the community for 30 years. The charity’s ongoing major projects are in community mediation and restorative justice. They are looking to expand and further develop work with schools, in workplace mediation and in providing training. This role represents an opportunity to lead an established mediation service into the next stage of its development.

As Case Coordinator, you will work closely with the Service Manager. You will be responsible for coordinating all mediations and related activities supporting the efficient delivery of the charity’s services to the highest possible quality. You will also be responsible for general office administration, maintaining and developing efficient systems to support the functioning of the organisation.

**Key responsibilities include**:

- Service delivery management
- Volunteer management and development
- Building and maintain positive relationships with key stakeholders
- Maintaining and developing efficient office systems

**About you**:
As Case Coordinator, you will ideally have experience of working in a case management environment although this is not essential for the role. Your excellent communication skills, attention to detail, and ability to multitask will be vital in coordinating and facilitating the mediation process.

**Other essential skills and experience include**:

- Experience of working with and engaging volunteers
- Ability to communicate effectively with vulnerable clients
- Experience of managing difficult conversations
- Administration experience
- Ability to use and present data
- Fluency in written and spoken English
- Self-directed learner and able to work autonomously.
- Very confident working with Microsoft office and a good understanding of web-based communication.
- Understanding of handling sensitive and confidential information

**How to Apply**:
Other roles you may have experience of could include: Case Coordinator, Case Administrator, Volunteer Coordinator, Mediation Coordinator, Mediation Officer, Mediation Caseworker, Restorative Justice Administrator, Restorative Justice Coordinator, Case Manager, Conflict Support Coordinator, Mediation Worker, Case Co-Ordinator, Case Manager, Case Administrator, Caseworker, Dispute Service, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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