Receptionist/care Navigator

Are you an experienced **GP** **Receptionist / Administrator** looking for your next challenge?

Gelligaer Surgery is a patient focused practice. We believe that

the clinician-patient partnership and trust is the cornerstone for an effective and

proactive patient experience.

We advocate best practice through the latest accepted research, innovation and

technology and pride ourselves on being accessible and approachable.

Quality care is at the heart of what we do and is tailored to each individual with our

most vulnerable patients protected by our robust systems and policies.

We aspire to be the best primary care team through an ethos of continuous learning

for all of our staff.

We believe in delivering safe, effective care.

We are looking for a talented individual to join our practice in Gelligaer Surgery to cover both Reception and administrative tasks.

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Reception counter
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Health & Safety
- Administering the DNA policy for non attendance of appointments at hospital.
- Workflow optimiser - downloading hospital/clinical letters, reading and directing as necessary, coding into patients notes.
- Prescriptions
- Secretarial duties (providing cover)

We currently have a full time position available covering 37.5 hours per week between Monday and Friday. We are open to applicants looking for a full-time role or we would consider a job share option.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Company pension
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Be able to work between 7:45 and 18:30

**Experience**:

- GP Receptionist: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person