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Membership Officer

4 months ago

Hornchurch, United Kingdom CIPHE Full time

**About Us**

**The Chartered Institute of Plumbing and Heating Engineering (CIPHE)** is a Professional Body and registered charity. We are the leading member-led education and research organisation, representing qualified and respected heating and plumbing engineers.

We have more than 7,200 members, based mainly in the UK, but also including an international presence that touches 30 other countries, although primarily in Hong Kong. In addition, we have the direct support and membership of some 150 manufacturing and merchant companies within the plumbing and heating sector and a further 60 training bodies.

**Role Purpose**

The CIPHE has been undergoing a period of change. We have recently introduced new internal operation systems including accounts database and Microsoft Dynamics CRM and an external facing new website to support member needs as a part of a Digital Transformation Program. Together, these are designed to:

- Assist existing members with their membership needs
- Provide an easy-to-use process for new members to join the CIPHE
- Promote industry advice, guidance and support for those operating within it and those who are its customers

To deliver this change, we are seeking a **Membership Officer** who will help support our member-focused operations as a part of the overall CIPHE Strategic Plan.

We are looking for somebody driven who will understand, prioritise, and look after the needs and interests of members and stakeholders. This is an opportunity to make a difference and is an exciting time to join the
CIPHE.

**Key Responsibilities**
- Day-to-day use of Microsoft Dynamics for management of relationships
- Management of incoming requests from members and members of the public, with a customer-centric focus
- Administrative contribution to ensure that the CIPHE remains compliant with its own obligations as a Professional Body and Professional Engineering Institution.
- Occasional out of office attendance at events and off-site meetings

**Knowledge and Skills**
- Excellent interpersonal, presentation and organisation skills
- High degree of computer literacy. Proficiency with all of Microsoft Office suite and preferably cad drawings or equivalent
- Excellent verbal and written communication skills
- Strong time management skills and an ability to work to and meet deadlines and targets
- Ability to act on own initiative and to help drive the performance of others

**Benefits**

Somebody with an enthusiastic and proactive approach to work is being sought for a full-time (35 hours p/w) role.

**Hours**: Normally 35 hours (9.00am - 5.00pm Monday to Friday)
**Salary**: Salary £25,000 per annum
**Leave**: 20 days p.a. plus Public Holidays & CIPHE discretionary days between Christmas and New Year
**Location**: Although some flexibility will be considered, it is expected that this role will mostly be in the

CIPHE Essex-based office

**Applications must be received by 31st January 2023**

**Salary**: £25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- HORNCHURCH: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service (preferred)
- CRM software (preferred)

Work Location: One location

Application deadline: 31/01/2023