Multi-lingual Customer Service Associate

3 weeks ago

Cambridge, United Kingdom Room at the Top Recruitment Full time

**Multi-Lingual Customer Service Associate**

Our client gives an extremely high level of customer service and see this as a major asset for their business. This not only keeps our existing customers happy but also helps drive new sales through word-of-mouth recommendation. They have a large customer base in Europe and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.

**Duties**:

- You will be fluent in one or more core EU languages (German, French or Dutch) & English.
- Working with the European fulfilment & contact centre to ensure smooth provision of customer service and product delivery. Working with the rest of the customer service team, providing cover where necessary.
- Direct contact with existing trade customers. Obtain feedback from customers on areas where improvement can be made.
- Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.
- To assist with social customer service (Facebook & Twitter) in Germany

**Experience, Skills and Knowledge**:

- Good understanding of technology, especially connected products and IOT (Internet of things)
- They will have clear written and oral communication skills required for contact with customers and preparation of new support materials
- Excellent telephone manner and be able to adapt their approach for the differing requirements of consumer and business customers
- Ability to pick up new skills easily - and not be afraid of a technical product which requires the ability to learn quickly and troubleshoot the product, talking customers through their issues
- Must be an organised person, confident to work independently and happy to adapt to the varied requirements of the role
- Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset

Other skills that would be advantageous but are not a requirement are as follows:

- Experience with connected products or IoT products and service
- Experience of social customer service

**Qualifications and Education**:

- A Level or equivalent
- Fluency in German, Dutch or French

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £14.36 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Cambridge

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