Helpdesk Coordinator

2 weeks ago

Melksham, United Kingdom Alpha Rod Full time

**About us**

Alpha Rod is a truly local family business with over 20 years of experience in drain services in Bristol, Swindon, Bath & Surrounding areas, providing our customers with total drain solutions.

We are on the lookout for a Helpdesk Coordinator to join our friendly team

**Key Responsibilities**:
Acting as the first point of contact for the engineering workforce, allocating work to engineers and diary management

Updating and closing out jobs for engineers on our CRM system

Sending invoices for reactive works

Updating relevant databases and providing support to the wider team

Take calls out of hours on a rota basis when required

**About You**:
Strong Customer service skills

Experience in scheduling engineers/diary management

Strong knowledge of Microsoft Office packages/IT literate

Excellent organisation and planning skills

Exceptional telephone etiquette

Able to work on own initiative

8am-5pm

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Melksham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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