Hospitality Assistant

Job Introduction
Repton School is seeking a Hospitality Assistant to provide a warm, friendly and efficient food and beverage service to our students, staff and guests, ensuring exceptional service standards are delivered and maintained at all times in line with the schools expectations.

Main Responsibilities

**Service Provision and Delivery**
- Assist in creating a warm and welcoming environment for our students, staff and guests
- Ensure that all requests and queries are responded to promptly and effectively and an exceptional service is delivered at all times
- Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions that may have
- Ensure an efficient and safe delivery of all food and beverage orders in line with expectations ensuring an exceptional level of service is maintained at all times
- Set up and clear down in a timely manner for each event
- Ensure the hospitality areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regards to any event be it breakfast, lunch or dinner requirements as necessary
- Assist in the set up and preparation, and provide service duties for functions as required
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Ensure that all front of house areas are well maintained at all times
- Any other duties as directed by the Hospitality Manager or other member of the management team
- To constantly strive to improve what we do

**Health and Safety/Compliance**
- To ensure adherence to all procedures within the School’s Health & Safety manual.
- To ensure compliance with the agreed health and safety policy and the completion of daily due diligence diary, adhering to COSHH regulations regarding food, equipment, materials and general safety.
- To ensure that all catering personnel maintain high standards of cleanliness, personal hygiene and appearance.

**Other Responsibilities**
- To operate within the ethos, culture, overall aims & policies of the School.
- Provision of induction training for new team members.
- To work flexibly and undertake when required other duties associated with supporting the needs of the school such as functions or Enterprise business as may reasonably be determined by the Head of Catering or Director of Facilities & Services.
- Any other duties as the School may reasonably request.

**Relevant Prior Experience**
- Experience in working within a busy & diverse Hospitality Department.
- Experience in the delivery of high-volume quality, nutritious and well-balanced food.
- Knowledge of relevant Food Hygiene & Health & Safety Regulations.
- Basic Food Hygiene Certificate (desirable)
- High standard of personal presentation
- High energy, resilient, can-do attitude, proactive and flexible approach
- Strong leadership and hands on management skill
- Keen to support staff and pupils, whilst working towards the School’s ethos & objectives
- Confident verbal communicator, able to communicate effectively with professionals, staff, pupils and contractors
- Well organised, used to working at pace.
- Care and attention, particularly for all aspects of food presentation & safety

About Repton School
Repton School, founded in 1557, is a leading co-educational School situated in the historic village of Repton. Five miles from Burton upon Trent and eight miles from Derby, Repton lies in the very centre of England. The School boasts a consistently fine academic record and is active and successful in a wide range of other activities. The School’s 600 plus pupils, both boys and girls, are predominantly boarders. Each belongs to one of the ten boarding houses. Repton prides itself on its long and close association with the village.

With the establishment of Repton Dubai in 2007, Repton was a pioneer among UK independent schools in establishing overseas ‘branches’. Repton International Schools Ltd has now established a family of six international schools (seven as of September), with four in the UAE, one in China, one in Malaysia and Repton Cairo opening in September. The School takes great pride in its international family and works closely with its overseas partners to ensure that each Repton International school fully reflects the ethos and values of the UK school.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment, therefore the following shall be deemed to be included, in addition to the duties that you may be required to perform:
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