Customer Liaison Co-ordinator

1 week ago


Tamworth, United Kingdom Crown SDS (Service Delivery Solutions) Full time

Crown SDS are offering an excellent opportunity to be part of a great team environment in a rapidly growing business.

Reporting to the Customer Experience Front Line Manager, you will be responsible for delivering an outstanding level of service to customers and communicating between all teams on trend monitoring and SLA Adherence on all customers.

Working Hours - 4 on 4 off Shift Pattern - 7am to 7pm 12 hour shifts

**Role**
- To Provide a reliable, efficient and sustainable first-class service to our Customers
- Full reporting function both internally and externally of the wider Operations department
- To identify performance and service trends through an analytical approach to all KPI and service reports
- Communicate all outputs of reporting and KPI functions
- First line of communication to Key Customers regarding day to day operation

**Responsibilities and duties include (but not exclusive to)**:

- Deliver high standard, exceptional customer service and respond to all customer enquiries in a professional and timely manner
- Escalation of all issues to key customers
- Regular communication via teams and face to face meetings with key customers
- Complete all customer KPI reports accurately and send within the designated deadlines
- Ensure all customer pricing is completed accurately, complete customer costing reports/reconciliations and complete preparation for invoicing process
- Maintenance and upkeep of system scheduler
- Complete SLA reports daily per customer and communicate all results to all Operations
- To monitor trends and identify potential areas for development for service improvements and communication of this output to the wider operation team
- Ensure fluid communications between all operation staff to facilitate the accurate level of reporting and escalation processes

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 12 hour shift
- Day shift

Work Location: One location



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