Desktop Support
2 weeks ago
Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**Salary**: £40,000.00-£42,000.00 per year
Ability to commute/relocate:
- Woking, GU21 5BJ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Desktop Support: 5 years (preferred)
Work Location: One location
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2nd Line Engineer Field
7 days ago
Woking, United Kingdom Absolute Recruit Full time* 2nd Line Engineer (Field) - Berkshire / Surrey - £28,000 - £30,000 + Mileage + 25 Days A/L + Benefits 2nd Line Engineer (Field) Greater London / Berkshire & Buckinghamshire £28,000 - £30,000 + Mileage + 25 Days + Benefits NOTE: You must have a valid driver's license and car for this opportunity. This will be a customer-facing role and therefore the 2nd...
