Credit Controller

3 weeks ago


Belfast, United Kingdom Group Business Solutions Full time

To implement the SHS credit and collections procedure within assigned timeframes so as to ensure the efficient and effective collection of cash and debt. Ensure that all customer invoice payments are collected within specific agreed payment terms. Deal with any pricing or quantity queries relating to the customers trading with a specific client company collaboratively with other Divisions and teams. The role will also include administrative/ad hoc process activity.

**Key Responsibilities / Duties**:

- Process all customer cash receipts accurately and in a timely manner.
- Maintain a specified section of the debt ledger across one or more Operating Companies, ensuring that the customers pay to their agreed payment terms.
- Working closely with the Customer Services team on held orders due to the customer reaching their credit limit or overdue debt.
- Proactively deal with all queries that arise due to price mismatches and quantity disputes to resolution —escalating where appropriate.
- Liaise with the relevant teams to manage the above queries to ensure that they are dealt with within agreed SLAs and be able to report back on the current status at any time.
- Liaise with customers daily to ensure prompt payment and resolution of queries.
- Work closely with the Promotional Spend & Rebate and Pricing & Commercial teams around pricing queries and promotional invoice queries.
- Provide cover on colleagues’ accounts when and where necessary within the team.
- Work directly with the sales teams to ensure customer issues are prevented and open communication channels are optimised.
- Raise credit notes on customer accounts when valid and have had the appropriate authorisations.
- Ensure accounts have detailed notes for reporting back to the Operating Companies.
- Assist the management team with any ad hoc requests regarding the customer accounts and Invoice to Cash processes.

**Experience / Qualifications**:
**Essential**
- One year’s experience in a credit control/administrative role or finance/business-related degree.
- Excellent track record of working in a fast-moving and complex environment.
- Proven ability to problem-solve.
- Communicate with people at all levels both internally and externally.
- Good working knowledge of Microsoft Office packages.
- Flexible and adaptable.
- Ability to work in a dynamic environment.
- Team player.

**Desirable**
- Experience in using SAP.
- Experience working in a FMCG business or shared service function.

**Qualifications**:
**Essential**
- Five GCSEs or equivalent including Maths and English (grade C or above).

**Desirable**
- Membership or working towards Institute of Credit Management qualification.

**Applications**:


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