Trainee Customer Service Coordinator

3 weeks ago

Gateshead, United Kingdom Central Employment Agency (North East) Limited Full time

Central Employment working with an established Food Packaging Manufacturer in Gateshead, as they look to appoint a Trainee Customer Service Coordinator, joining a busy Customer Account Management team.

**Purpose of the Trainee Customer Service Coordinator**:
The Trainee Customer Service Co-Ordinator will be working to develop skills, knowledge and experience in preparation to become an Account Coordinator
following at least 1 years’ experience. Performing duties below and training on all other areas of Customer Service. Offering the highest level of service. You will work alongside one of the departments Senior Customer Service Co-Ordinator’s to help with training.

**Responsibilities of the Trainee Customer Service Coordinator**:

- Update Customer Summary sheets - ongoing
- Ensure that procedures within the department are followed.
- Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery.
- Manage Orders for Trial, new and repeat profiles
- Ensure all orders are released in time to meet customer due dates.
- Manage artwork and repro requests
- Check all information prior to release of order to production departments
- Liaise with internal departments
- Raise orders for tooling to meet production deadlines
- Raise outwork requisitions to meet production due date
- Ensuring final invoice prices are correct on all orders
- Review customer specifications and artwork to ensure all requirements are feasible and understood by departments
- Collating origination, trial and storage costs
- Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers’
demands.
- Arrange invoice and disposal of aged stock.
- Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.
- Create order acknowledgements for new orders
- To ensure and maintain the departments targets and KPI’s are achieved.
- Provide information in a concise and timely manner, to both customers and account administrator.
- Vendor Management - Manage customer stock levels through VMI and forecasting
- Submit repro charges to customer to gain PO/advise of invoicing
- Submit & gain approval on artworks
- Manage customer board reserve levels in conjunction with the external representative.
- Communicate with internal departments to ensure customer requests are met
- Grow product knowledge both through regular product training

**Experience required**:

- Good communication skills both written and verbal.
- Ability to work under pressure to deliver a high standard of service
- Process relevant information quickly and easily
- Attention to detail and take pride in your work
- Excellent organisational skills and ability to prioritise work load.
- Able to work in a fast paced environment - FMCG preferred
- Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
- Ability to identify opportunities for process improvements
- First class communication & administration skills

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