Digital Tools Specialist

7 days ago


University of York, United Kingdom University of York Full time

The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.

**Role**:
The Digital Tools team is responsible for the administration, maintenance and technical support of Salesforce ServiceCloud, Slack, DocuSign and Formstack. The team is responsible for ensuring we are using our digital tools to deliver an outstanding customer experience. The role holder will be responsible for the day to day support and administration of our Digital tools. They will work alongside senior Salesforce Administrators, Digital Tools Manager and our Teaching & Learning teams to develop and deliver digital tools which will improve the University’s efficiency and effectiveness.

**Skills, Experience & Qualification needed**:

- Knowledge of IT Service Management practices, including change and test management and providing an end-user support service
- Understanding of the operational requirements of IT support in a large, complex organisation
- Evidence of behaviours that uphold our Our Values

Interview date: To be confirmed

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork



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