School Receptionist

**School Receptionist Main Purpose**

The School Receptionist will greet visitors to Michael Hall School, acting as a point of contact. They will be the ‘face’ of the school and responsible for creating a positive impression.

**Job Specification: Responsibilities and Duties**

**Reception**
- To provide a ‘front of house’ for the school, positively representing the school at all times.
- Undertake general administrative tasks as required by line-manager / School Business Manager (SBM).
- Provide support to the school administration team as directed by SBM or Line Manager.
- Dealing with all incoming calls to the school switchboard, answering queries and transferring calls as required.
- Meet and greet visitors to the school creating genuine relationships and positive rapport.
- Sign all visitors to the school in and out. Coordinate the management of visitor passes and issue these passes to all visitors to the school.
- Responsible for upholding safeguarding and site security protocol.
- Coordinate the management of lost property.
- Manage incoming and outgoing post and parcels.
- Manage internal post.
- Deal with booking of meetings and managing room spaces accordingly.
- Liaising with peripatetic teachers over regarding room bookings.
- Manage room arrangements for exams in conjunction with the Exams and Data Officer.
- Manage reprographic equipment in the reception office.
- Support the updating of the school database with changes to contact and other details as informed by parents.
- Liaise with LRC coordinator and ensure pupils have supervision if parents are late to collect their children.
- Undertake communications on behalf of the school as required by SBM or Line Manager.
- Manage health and safety in the school reception area.
- Undertake IT work including Word, Excel, spreadsheets and general IT systems.

**General**
- Fully and positively participate in the school’s performance appraisal scheme in order to develop and enhance personal and service performance.
- Record and communicate information about teacher absence as required by SBM, HR or Line Manager.
- Act as main point of communication in emergencies.
- Undertake required duties as part of fire drill and fire team, as required by fire procedures and SBM.
- Undertake required duties as part of school lock-down team, as required by lock-down procedures and SBM.
- Act as coordinator for missing child and undertake duties in relation to this as required.
- Receiving, processing and safe-keeping of exam documents and exam papers.
- Coordinate ticket sales for events.
- Manage bus bookings and administration pertaining to this.
- Manage Afternoon Club bookings and administration pertaining to this.
- Manage bookings for school clubs and administration pertaining to this.
- Ordering and selling of PE kits to students.
- Support SBM with marketing, school events and fundraising activities as required.
- Take bookings for lettings to support Estate Manager in lettings management.
- Coordinate School Alumni work and communications.
- Support admissions and communication team as required by SBM or Line Manager.
- Proof read documents as required by SLT, SBM or Line Manager.
- Undertake other duties reasonably requested/assigned as required by SBM or Line Manager.

**Equalities**

Implementation of the school’s equal opportunities policies and its statutory responsibility with regard to other individuals and service delivery.

**Person Specification**

The ability to create an immediate positive rapport with others is key to the role, enabling you to act as an ambassador for Michael Hall. You should have the ability to work flexibly and be open to change. You should have outstanding interpersonal skills with the ability to develop and nurture excellent working relationships with students, staff and with a wide range of stakeholders. Being able to deal with others with tact discretion and confidentiality. Excellent organisational skills are essential, along with exceptional time-management.

You need to be pro-active, solution focused with the ability to work on your own, being able to quickly form positive relationships with students, staff and visitors to the school. The role will require someone who is self-motivated and resilient. You must be efficient, supportive and helpful with high personal standards. You should have an interest in Steiner Waldorf education.

**Salary**: £21,968.00-£22,368.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Forest Row: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 04/09/2023