Patient Care Administrator
5 months ago
To work as part of a combined team to ensure the smooth running of the practice. To present a calm, friendly and professional image to all patients and visitors to the practice. To ensure all administrative and reception duties are performed effectively to the required standard, meeting the objectives of the practice. Responsible for undertaking a wide range of administrative duties on behalf of the Doctors. To maintain a high level of strict confidentiality on matters relating to the practice and its patients at all times in line with the Data Protection and GDPR Acts. You must be able to use your own judgement, be resourceful and able to work under pressure. You must have excellent communication skills. You must be reliable and flexible.
Afon Elai Partnership ethos: We aim to work with patients, other healthcare staff and community providers to provide safe, evidence based and patient-centred primary care, based on clinical need. This is underpinned by a commitment to fairness to each other, to our staff and to our patients. The practice should be financially secure and sustainable in order to provide security for our partners, staff and patients, rather than maximising profit. We aim to be a place where people want to come and work, where they feel valued and able to contribute.
Holiday entitlement: 27 days increasing to 29 days after 5 years service, and increasing to 33 days after 10 years service, days plus bank holidays
NHS pension scheme
General Duties
Have a good knowledge and understanding of our repeat prescription procedures and be able to advise patients accordingly.
Registering new and temporary patients, including the data entry of any relevant information.
Process and action appropriately death notifications.
Open and distribute practice post as instructed and process any outgoing mail as needed.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records, this includes mail received electronically via WCCG.
To receive incoming and initiate outgoing telephone calls dealing with all queries as they arise in a timely manner.
Administrator Duties
Ensure that repeat prescription requests from patients, nursing homes and pharmacies are done accurately and efficiently following our protocols.
To provide an efficient audio, copy typing and word processing service for all GPs as required. This includes typing of letters, reports, patient referrals and minutes, using Lexacom and WCCG.
Deal with requests for information e.g SARS, copies of medical records, insurance, solicitors, DVLA, Jobcentre forms including the receipt of fees for such reports.
Process all completed medical reports / forms including attaching invoices and ensuring payment is going to the correct person etc.
Deal with GP Links including the amendment and deduction of patients records, GP to GP incoming records, online prescriptions and allocating out of hours reports and test results.
Process our internal electronic workflow system and deal with any queries as they arise.
Read coding medical data and inputting confidential information into clinical system and computerised medical record of patient.
Carry out system searches and complete audits as required.
Manage all administrative queries as necessary
Reception Duties
Answering incoming phone calls, dealing with the patient requests appropriately or transferring them to other team members as required.
Greet all patients and visitors to the practice in a polite and friendly manner, signing them in and directing them as needed.
Process requests for appointments of all types, including telephone advice and house calls and book appointments in line with our practice policies, utilising the practice systems.
Signpost/recommend and refer patients to the correct services.
Initiate contact with external agencies as requested e.g. referrals to district nurses.
Monitor the practice appointment system, keeping any patients waiting updated if doctors are running late etc.
Monitor the wellbeing of patients in the waiting room, including being able to recognise anyone that may require more urgent attention and bring them to the attention of the relevant clinician.
Take messages as needed for all other staff members, passing them on using the appropriate messaging tool and ensuring message is received accordingly.
Receive deliveries from third parties ensuring that relevant staff members are advised promptly, stock is put away and stored correctly and any relevant paperwork is passed to the appropriate person.
Ensure all appropriate paperwork/forms are completed and readily available for the smooth running of clinics.
Handle and give out any paperwork to patients as needed including registration forms and change of address forms, ensuring that all paperwork is completed correctly and passed to the relevant people for processing.
Process all DNA letters in accordance with our practice protocols.
Process our internal ele
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