Bailiff - Stoke County Court

2 weeks ago

StokeonTrent, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 248426**Salary**:

- £21,775**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at STOKE ON TRENT COMBINED STOKE ON TRENT, ST1 3BPAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.**

Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

**We asked some bailiffs what they loved about their job, and here are their responses**:
“The abilities you need as a bailiff is the ability to listen, to be a good communicator and you need a persuasive manner to explain that it’s an order from the Courts that has to be carried out, whilst, showing great empathy for customers.

I do love this job, Its only my 3rd job since I left school, I’m 58, my first job I had for around 39 years, I probably haven’t got another 39 left, but if I did I’d hope I’m still a bailiff.”

“Being a bailiff is incredibly rewarding you are part of a select group within HMCTS, you can draw on the experience of colleagues who will always be on hand to give advice or support you when needed. It’s not just a job
- its who you are and how you deliver it.”

As a bailiff you will play a vital role in the UK’s Justice System working on the front line, dealing with people who are at some of the most challenging points of their lives. We understand that this role will not suit everyone, but if you like a dynamic job that has different challenges each day a bailiff role may suit you.

To be a successful bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations.

As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.

You will be able to plan your days to manage your workload but be able to cope and adapt with plans changing at short notice.

We give you the option of using your own car or a lease car, so a driving licence is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.

If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied, then working as a bailiff may be the job for you.

This role gives you the opportunity to make a difference in HMCTS and gives you the benefits of working within the Civil Service.

**For a full outline of tasks please see the Job Description when you apply**

**Person specification**:

- Please refer to Job Description**Licences**:

- Full UK Driving License**Languages**:

- English**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Making Effective Decisions
- Working Together
- Managing a Quality Service

**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant E

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