Administrator (Temp to Perm)

6 months ago

Fareham, United Kingdom Cotswold Energy Group Full time

South Coast Insulation Services (SCIS) is a leading provider of energy efficiency and cavity wall installation services in Fareham. With a commitment to excellence and innovation, SCIS prides itself on delivering high-quality solutions to enhance the sustainability and comfort of homes in the region.

The Workflow Administrator is responsible for efficiently and accurately administering business critical tasks within the CRM in accordance with regulatory requirements, standards, and expectations. They effectively execute processes which aid smooth continuity of core workflow operations, and maintain a flexible approach to their work to remain comfortable with process changes which meet the ongoing needs and requirements of regulatory bodies, as well as those required by the business. Working collaboratively with other areas of the business, the Workflow Administrator supports SCIS Ltd maintain, foster, and build positive external funder relationships by upholding strict compliance standards to remain a proud TrustMark accredited body.

The role includes:

- Maintain a solid understanding of industry schemes and requirements to accurately administer tasks and processes with mínimal errors to meet strict regulatory standards and expectations, as well as internal service level agreements (SLAs).
- Accurately handle and process customer information and documentation in accordance with the Data Protection Act 2018 (DPA) and all other data processing legislation.
- Review compliance of submission before it is passed to funder and take ownership of any remedial fixes to ensure these are rectified in a time manner in line with funder expectations.
- Utilise workflow management tools and software to track progress, monitor tasks, and manage timelines effectively, in accordance with relevant performance measures.
- Collaborate with others to understand workflow requirements and collectively address any issues or bottlenecks, reporting these as required to the Team Manager(s).
- Liaise with surveyors and other relevant colleagues to rectify any incorrect information and documentation in a timely manner.
- Build positive working relationships with external partners within the supply chain.
- Oversee and optimise relevant workflow processes to always maintain efficiency and identify areas of improvement to aid productivity.
- Attend training as required to ensure upkeep of competency and skill, and drive performance improvements, challenging the status quo to enhance outputs and build the profile and positive reputation of the Company.
- Continually uphold the requirements of data protection laws, including those of UK GDPR.
- Comply with relevant legislation, regulatory requirements, corporate policy, and ethical standards.
- Carry out the responsibilities of the position in accordance with the Company’s policies and behave and interact with colleagues and customers in accordance with the Company’s relevant standards.
- Perform the duties associated with the position, as well as other duties reasonably requested by the Company.
- Comply and contribute towards the Group becoming the sustainable building experts, helping every home in the UK save money, energy, and the planet.

We are looking for:

- Administration experience.
- Excellent attention to detail.
- Good communication and organisational skills.
- Diligence with strong ethic.
- Detail-oriented mindset with a focus on accuracy and precision.
- Critical thinker who enjoys solving problems.
- Comfortable with repetitive tasks.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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