Ifa Operational Support

4 weeks ago


Finchley, United Kingdom GCB Recruitment Full time

We are currently looking for an experienced IFA Operational Support to join our clients, in the Finchley area. Based in North London, the company offers a wide-ranging service to clients in both the individual and corporate markets.

The company has built up a strong reputation for imaginative solutions, exemplary service, and true professionalism in a complex market.

The IFA Operational Support role spans two key areas of the Operational Support Department; namely Policy Servicing and Client Reviews Administration.

The Policy Servicing Team are generally responsible for all manner of administrative duties, updating the back-office system (X-Plan) and providing support to the Paraplanners and Advisers. The Client Reviews Team is responsible for preparing client valuationpacks for regulatory review meetings.

**The successful IFA Operational Support will be offered**:

- £25,000 - £35,000 Basic (Depending on Experience)
- Health Cash Plan
- Income Protection
- DIS
- PMI Entry Scheme
- Discounts on Medicals
- Pension
- 25 days Holiday + Bank Holidays
- Hybrid Working

**To be considered for the IFA Operational Support role you must have**:

- Experience within a similar role, ideally within an IFA Environment
- Experience using systems
- Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance manual and procedures.

**Responsibilities for the role of IFA Operational Support**:

- Achieve a comprehensive understanding of the Policy Servicing process and assist to develop where necessary.
- Ensure that the new leads process is adhered to and all tasks are updated on X-Plan.
- Attaching incoming post to X-plan and updating plan if necessary.
- Respond to postal queries, for example, failure of direct debits, and client reviews.
- Ensure the correct threads and tasks are activated in X-Plan where appropriate, resulting in the use of correct template processes.
- Receive letters of authority, sending same to the relevant providers and ensuring receipt of all requested information, in writing and completion of the checklist.
- Update X-Plan accurately and in a timely fashion with Plan information.
- Achieve a comprehensive understanding of the Client Reviews process and assist to develop where necessary.
- Contact providers and gather appropriate information required for policies held.
- Download or request transaction histories for the previous 12 months.
- Know how to navigate and update all relevant fields on a back-office system for each policy and update comments in the correct format.
- Merge valuation document, edit to correct formatting and print.
- Compile review pack including valuation document, compliance documents and any additional valuation reports and provide to Paraplanners and/or Advisers.

This job has been posted by GCB Agency Recruitment Ltd which is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.



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