Patient Access and Booking Clerk

7 months ago


Bodelwyddan, United Kingdom Betsi Cadwaladr University Health Board Full time

An exciting opportunity has become available for the permanent role of Patient Access and Booking Clerk in Glan Clwyd Hospital. As part of a busy team, this role is fast paced and will combine call handling, waiting list management and booking of appointments for many services in Glan Clwyd.

The ability to speak Welsh is essential for this post

The role of Booking Clerk will include daily duties such as handling calls to both patients and staff. We are predominantly a call centre, however the role is heavily admin based so a background in administration would be highly desirable. As well as booking appointments, the post holder will be responsible for managing waiting lists in line with RTT guidelines. As a first point of contact for patients, communication skills, a calm manner, and an eye for detail would be advantageous for this post.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

This post will be a full time post, working 37.5 hours a week, Monday - Friday.

**The post holder's main responsibilities will include**:
Answering and dealing with any calls

Organising their own workload

Using multiple computer systems - WPAS, WAP, Outlook, etc

Liaising with admin and clinical staff

Booking, amending appointments and clinics

Processing incoming referrals correctly

Managing waiting lists in accordance with RTT guidelines



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