Front of House

7 months ago

Manchester, United Kingdom urbanbubble Full time

We have a fantastic opportunity to join the Night Front of House team. If you are someone with great customer service experience within a similar role in residential property or hospitality then we would love to hear from you.

**Role Summary**:Responsible for ensuring that all Front of House services are carried out to a high standard and are delivered timely. To act as first point of contact for all residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent, full time role working 7:30pm - 7:30am on a 4 on, 4 off shift pattern.

**What you will be doing**:

- To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
- To personally keep on top of cleaning throughout the night, to maintain the highest standards of communal areas.
- To personally deal with any maintenance issues and problems identified out of hours, understanding the nature of more serious issues and the proper means to report and resolve them, ensuring they would be resolved within acceptable timescales.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- To complete bin rotation on a regular basis
- Building Patrols, CCTV Monitoring & Safety Checks.

**What will the right person look like**:

- Previous / current experience within a Front Desk or Concierge role
- Previous night worker experience in a similar environment
- High level of customer service
- Excellent communication both written and verbal
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- High standards of cleanliness
- Attention to detail
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems

**_
Rewards and Benefits we offer you:_**
- We offer amazing benefits such as an annual salary of up to £25,500 plus enhanced family leave policies, 23 days holiday, cycle to work scheme, enhanced sick pay, and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

**urbanbubble **requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process

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