Syp - Enquiry Desk Assistant

2 weeks ago

Barnsley, United Kingdom South Yorkshire Police Full time

Location 1- Barnsley
- Salary 1- £23,121 - £24,921 (pro-rata)
- Type of Contract 1- Temporary
- Job Advert 1
- **Role**:Enquiry Desk Assistant***

**Department**:Barnsley

**Location**:Churchfields, Barnsley

**Salary**:£23,121 - £24,921 plus allowances (pro-rata)

**Hours**:18.5 Hours per week

**Contract Type**:Temporary (for 12 months)

**Role Purpose**:
As an Enquiry Desk Assistant, you will be dealing with enquires from members of the Public who come into the Police Station or contact the Station. You will carry out clerical and administrative duties and maintain enquiry desk records.

**Key Responsibilities**:

- Accept and record items of property and cash handed in by members of the public.
- Responsibility for security of access through the public reception area.
- Receiving monies paid in at the Police Station.
- Reporting persons for minor offences and completed documentation.
- Dealing with Vehicle Seizure process.
- Taking initial reports of crimes and road traffic accidents.
- Use several bespoke computer systems.
- Operation of public address system.

**Skills and experience**:

- Experience of dealing with face-to-face enquiries from members of the public.
- Experience of using computer packages including MS Word, Excel.
- Previous clerical experience.
- Able to work shifts and weekends.
- Ability to travel and work at different sites.
- Able to work overtime and bank holidays as and when require.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

**What we offer**:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity, and adoption leave.
- Flexible working arrangements including flexitime and hybrid working.
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice.
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme.
- Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks

**Eligibility**:
**Appearance & Standards**:
SYP is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

**South Yorkshire Police’s Key Values**:
Please find attached information sheet on South Yorkshire Police’s Key Values. The force has a particular focus on three areas, Fairness, Integrity, and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.

**Smarter ways of Working**:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

**Closing Date**:Friday 22 March 2024 at 23:55

**Shortlisting**: End of March 2024

**Interviews**: Mid-April

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

**Contact point for applicants**:
For further information about the role, please contact Heather Scothern on 01226 736103.

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance, and sickness absence criteria check.

**Diversity & Inclusion**:
It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all

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