Intercultural Program Consultant

2 weeks ago

Swindon, United Kingdom Cartus Full time

**Do you want to work with a company who has been voted ‘Great Place to Work’ for the 4th year running and the Forbes World’s Best Employers for 2021?**
- ** Are you looking for a rewarding and fast paced role where you support companies and individuals to relocate globally?**:

- ** Are you looking to work completely remote within the UK?**:

- ** Do you thrive from a busy and demanding role?**:

- ** Do you enjoy customer service, project coordination and managing your own workload?**

***

**Then look no further a role at Cartus is for you**

**About Cartus**:
Cartus is a global trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences.
- We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world.**Primary Function**:
Ensure customer relationships by managing intake with customers and scheduling of a variety of intercultural products and services. This position is a revenue generating position: converts authorizations into actual programs (revenue), by influencing customers to attend intercultural training programs. This position works closely with Customers, other Program Consultants, Program Specialists, Management and IACs as applicable.**Major Duties and Responsibilities**
- Provide single point of coordination for intercultural service delivery, including client authorizations, participant intake, input in customization of program, scheduling and logistics
- Influence customer and eligible family members as to the benefits of intercultural training
- Identify the best matched Intercultural Coach for each program based on customer need
- Convert authorizations into actual programs and maintain a minimum of 53% utilization rate
- Secure Cartus Intercultural & Language Solutions’ position as provider of choice through exceptional customer service
- Demonstrate knowledge of Intercultural & Language Solutions products and services in all interactions with customer and clients
- Maintain data integrity by updating ATLAS and the Digital Learning System for each assigned file
- Fully know and understand client-specific policies and counsel customers accordingly
- Communicate, as needed, client-specific policies and procedures within Intercultural & Language Solutions
- Maintain all pertinent records and _ad hoc_ reports for management review and decision-making
- Present and deliver special projects such as new hire training within Cartus
- Provide input for monthly reforecasting
- Develop and implement account-specific plans and strategies in order to achieve revenue, volume and profit goals
- Identify and communicate cross-selling opportunities for Intercultural & Language Solutions products and services in order to generate increased revenue possibilities
- Participate in client meetings as required

**Coordination Teamwork**
- Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments
- Give feedback on systems and processes and suggest changes where appropriate
- Develop and maintain relationships with internal/external resource people (Intercultural Coaches, IAC’s, Program Specialists, ILS Directors, Language Team, and Client Services Managers)

**Minimum Education/Experience Preferred**
- Intercultural, International, Business, Linguistics studies preferred
- Sales experience
- Minimum 2 years work experience in service environment
- Speak and write at least one foreign language
- 1-3 years international living experience
- Proficiency in database and spreadsheet manipulation
- Proficiency in internet searches
- Proficient Microsoft Word/Excel, 97/XP, Vista

**Dimensions**
- Interpersonal/Influencing skills
- Initiative and critical thinking skills
- Strong problem solving / analytical ability
- Commitment to absolute excellence in customer service, internal and external
- Excellent time management and organizational skills
- Ability to work as a part of a virtual team
- Ability to multi-task and prioritize
- Global mindset and cultural sensitivity
- Detail-oriented, Accuracy, reliability, dependability
- Self-directed
- Experience working and communicating in a professional environment
- Impeccable communication skills - written and verbal

**Why Join Us**:
As a Cartus employee you will be part of a global company who focuses on Diversity, inclusion and equality.
- We foster a supportive, fun and open environment. Cartus supports their employees in different ways, from career and professional development to physical and mental wellbeing. As a Cartus employee you will have access to the below and more:

- Extensive new hire training
- Full IT equipment provided
- Reward & Recognition Pro

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