Senior IT Support Technician

2 weeks ago

Ipswich, United Kingdom TLP Recruitment Full time

Senior IT Support Technician, Ipswich

Monday-Friday 09:00-17:00

I am delighted to be working with my client, a market leading international manufacturing company based in Ipswich in their search for a high calibre individual to join their IT department as a **Senior IT Support Technician**. On offer is an excellent salary and benefits package + company bonus, advanced annual leave package and a superb company pension and contribution scheme.

*£1,000 JOINING BONUS*

Key Responsibilities
- **Ensuring that IT and Telephony services are seamlessly delivered** to end-users, managing external suppliers and third parties.
- **Deliver a second-line support function**, handling escalated calls and cases from the first-line Service Desk or the Head of IT
- Work closely with the IT Support Technician and oversee workload to systematically resolve tickets and meet the requirements of the Service Desk
- Build strong relationships with all departments to enable an effective dialogue and collaboration between the IT department and the business
- **Administer and maintain system infrastructure**, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
- **Respond to any escalated server and network performance monitoring alerts**, taking any necessary actions to resolve
- Help with the upskilling and development of the IT Support Technician
- Assist with planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
- Provide reporting and analysis as requested
- **New desktop and laptop setups**, including project implementation tasks.
- Attend external sites for issue resolution and proactive maintenance
- Out-of-hours and/or on-call working may be periodically required

**What’s on offer**

**Ideal skills and experience** would include:

- Strong technical experience within a second line support position; including extensive knowledge of back up and DR /Azure services.
- Excellent knowledge of Microsoft Windows Server 2016/2019
- Strong knowledge of Microsoft Exchange Server and Office 365
- Strong knowledge/experience in troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
- Strong knowledge of backup and DR services (Azure)
- Experience in managing switches and routers
- Good knowledge of phone systems and SIP trunking
- Knowledge of Windows Script Host/VBScript/ PowerShell
- Strong knowledge of Microsoft Windows 10
- Solid understanding of security best practices, implementing and maintaining to keep the business always protected
- MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage
- Excellent customer service skills and the ability to articulate solutions clearly
- Access to own vehicle required

This business is exceptionally people-focused and puts its employees at the heart of all of its operations. It is one of only 78 organisations in the UK to be awarded the prestigious Investors in People Platinum award, the first in its sector.

Our client places a heavy focus on the individual and their career development, looking after you every step of the way, from an in-depth initial onboarding process with tailored induction and training to support you throughout your career.

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