Intel Assistant

2 months ago

Bolton, United Kingdom Keoghs Full time

Keoghs is looking to recruit an Intel Assistant to join the busy, fast paced Intelligence Team. The Intel Assistant in an entry-level role with future progression prospects. The Intel Analyst will be part of a team that form part of a wider Intelligence team based in our Bolton office.

**Key Accountabilities**
- The nature of the role includes, but is not limited to the following;
- Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database
- Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims
- Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoing correspondence, maintenance of internal databases.
- Responding to incoming requests for information from external organisations, assisting the wider industry with the prevention and detection of fraud

**Experience, Skills and Qualifications**
- Key Accountabilities
- Identifying key information from new files and manual entry of data onto various internal databases.
- Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly.
- Making calls to insurers to obtain information relating to previous claims.
- Compliance with service level agreements (SLAs) and internal policies and procedures
- Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved.
- Prepare responses to internal and external requests received based on the file information.
- Communicate in a professional manner to obtain information.
- Chargeable time recording targets - the target will increase during the probation period in accordance with progression and competency in addition to team focussed targets
- Provide and maintain accurate MI Spreadsheets.

**Contract Type**
- Permanent

**Area**
- Counter Fraud

**Sub Area**
- Intel

**Office**
- Bolton - Parklands

**Closing Date**
- 24 Nov 2023

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