Administration Executive

**Our client based in Eynsham, Oxfordshire is a leading IT Reseller with over twenty years of experience in delivering ICT Solutions. As an award winning business, they offer end-to-end IT solutions from the world’s leading IT vendors. They have along history of delivering successful IT projects to a wide range of organisations throughout the public and private sector.**

**Currently looking to recruit an Administration Executive to work in our Service Operations team, a mix of education and commercial customers, and provide support in administering the day to day operations needs of the Professional Service and OperationalService Centre.**

**Duties**:

- Investigate and Resolve any issues relating to delay/defect/rescheduling in the provision of products.
- Manage the day-to-day purchase requirements of the Service Operations & Project Management Office.
- Keep accurate records of purchase orders placed and any additional charges, in updating all projects record sheet.
- Scheduling of engineers & subcontractors.
- Liaise with all departments within EE & suppliers.
- Log renewals
- Registering of CarePacks
- Listen to customer questions and concerns and provide answers or responses
- Handle returns and complaints efficiently
- Record details of customer issues and action taken
- Arrange courier collections relating to returns
- Assign and update pre-sales records
- Issuing PO’s to subcontractors
- Pro services & Cabling monthly invoicing
- Ordering supplies for scheduled cabling jobs
- Hotel bookings for Pro services staff
- Monthly Rainbow sheet
- Weekly resource sheet
- Organising hire equipment when required onsite and issuing PO’s as required
- Issue Pro Services PPE kit, regular stock checks, re-order when approved
- Carry out other general office tasks as & when required
- Our aim is that all members of the team will be multi-skilled to an appropriate level to provide support to a variety of roles during busy times or staff shortages.

**Requirements**:

- Minimum 2 years’ previous customer service experience
- Excellent verbal and written communication skills
- Pro-active approach to work
- Excellent customer relations skills
- Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.
- Be able to work unsupervised using your own initiative
- Strong awareness of the consequences and implications of actions
- Efficient administrative & organisational skills
- Ability to work on own initiative & proactively
- Ability to work effectively under pressure & to deadlines
- Sound working knowledge of Microsoft Office Packages
- Willingness to be flexible and work as a key member of a cohesive team
- Strong negotiation skills
- Strong verbal communication skills

**Salary**:

- Basic salary £24,000 - £27,000, depending on skills and experience