Transport Office Assistant

3 weeks ago


Godalming, United Kingdom Emprego UK Full time

**Transport Office Assistant **

Shackleford, Surrey

Who are we?

We are a Family-owned business with a strong reputation for quality, service, and cost-effective transport solutions. With over 15 years experience in palletised freight distribution, we are a member of two of the UK and Europe's largest and most successful pallet networks.

About this role:
We are looking for someone to join our office-based team working to offer the best possible service to our network members and to our customers.

Knowledge of Transport and local area is desirable but not essential as we offer full training on our bespoke systems.

Ideally, we are looking for someone proactive, and who looking to work with us to drive the business forward.

Flexibility is key, as the right person would need to happily step into other roles to help the continuing smooth running of operations.

In return we will provide an environment which welcomes the drive and passion that comes with the right person, as an investor in people we always look to enhance the continued professional development of our teams, through in house and outside training and qualifications.

Due to rural location, must hold driving licence.

Responsibilities to include:

- Overseeing driver productivity, ensuring that they deliver effectively and securely, and in line with our Health and Safety and Compliance policies.
- Monitor daily deliveries and tracking arrival times in line with KPIs set by the Transport Manager, Company, and Networks.
- Support Transport Manager in all administrative tasks
- Booking in of deliveries.
- Pre and debriefing drivers
- Support drivers with issues as they arise escalating them as needed.
- Work as part of a team and participate in cross training initiatives to provide effective cover in colleagues absence.
- Carry out data entry of information and prepare all the documentation relating to the movement of goods in an accurate and efficient manner to deliver highest levels of Customer Service
- Excellent Customer service skills being able to articulate information both in verbal and written form to Customers.

Preferred Skills

Be calm under pressure and ensure accuracy is not lost in favour of speed.

Be able to prioritise own tasks effectively to meet deadlines.

Strong IT skills, to include Microsoft Office Applications

Handle conflicting situations with care, strong minded attitude.

Influencing skills, be able to provide clear explanations.

Attention to detail.

Have strong Customer Focus


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