Parking Representations Officer
3 weeks ago
**What's involved with this role**:
**Temporary Parking Representations Officer**
**Reference no: Southwark 5223294**
**Pay rate £18.66 per hour PAYE**
- To strive to achieve an excellent dispute resolution service and customer services.
- To develop a sense of pride and passion and a ‘can do’ attitude, to reduce the number of complex investigations being completed and focussing staff on providing services ‘right first time’.
- To investigate and draft responses to complex complaints & appeals made against Penalty Charge Notices (PCN) at all stages of the Statutory process including representations and debt recovery (County Court action).
- To interview complainant and carry out home or site visits where necessary.
- To learn lessons from complaints/appeals and in conjunction with the parking services management team, implement changes that result in improved service delivery across the parking service and to work with senior managers to ensure that these changes are implemented.
- Implement the Council’s compensation policy with the objective of making compensation awards early on in the procedure thus minimising costs to the Council.
- Work with the Team Leader in the development of training packages and procedures in relation to complaint (representations & appeals) handling and the compensation policy
**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
- Demonstrate knowledge of parking enforcement including the relevant act and statutory instruments
- Experience in on-street parking enforcement within a local authority or for their contractor
- Must have experience in dealing with telephone enquires and formal Representations made against parking or/& traffic Penalty Charge Notices
- Ability to design, develop, implement, deliver and maintain activity reports for senior managers, statutory and other bodies as necessary
**by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.**
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
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**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**
**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
**Other preferable/desirable details to include on your CV, if applicable**:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
**Job Ref: Southwark 5223294**
**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
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