Members Ict Support Officer

1 month ago

Redditch, United Kingdom Bromsgrove District Council Full time

Job Introduction
**About Us**:
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

**Key Responsibilities**:

- Provide frontline ICT support to Council members, assisting with hardware, software, and network-related issues.
- Install, configure, and maintain ICT equipment, including computers, tablets, printers, and mobile devices.
- Troubleshoot technical issues promptly and escalate complex problems to the appropriate support teams when necessary.
- Collaborate with the ICT team to implement technology solutions and upgrades to meet the needs of Council members and improve operational efficiency.
- Ensure compliance with data protection and security policies, safeguarding sensitive information and maintaining confidentiality.

**Qualifications and Experience**:

- Proven experience in providing technical support in an ICT environment, preferably in a public sector setting.
- Strong knowledge of desktop operating systems (Windows, Windows Server), office productivity software (Microsoft Office 365, Microsoft Teams), and mobile devices (iOS and Android).
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Customer-focused approach and a commitment to delivering high-quality ICT support services.

**Additional Information**

The Councils offer a range of staff benefits:

- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

**The closing date is**

**Additional Information**:
**Interviews will commence week beginning 25 March 2024.**

A job description and person specification are attached.

**How to apply**:
Please select the 'Apply' button.

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