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Telephone Interviewer

4 months ago

Maidstone, United Kingdom Kent Police and Essex Police Full time

**Location of Role**: Maidstone

**Advert Closing Date**: 13/03/2023

**Salary Range**: £22,098.00 to £25,194.00 (pro-rata for part-time vacancies)

**Part/Full Time**: Full Time

**Contract Type**: Permanent

**Working Pattern**: Mon-Fri

**Weekend/Evening Working**: No

An opportunity has arisen for an individual to undertake the role of Telephone Interviewer based within Corporate Services at Sutton Road Maidstone, moving to Maidstone Police station in the near future.

You should have at least one year’s experience working with the public over the telephone in a customer service environment, or a role which requires you to use the telephone on a day-to-day basis. Some face-to-face interviewing would be beneficial, but this is not essential.

Experience in Microsoft Office would be beneficial, especially basic Excel. All training will be given, which includes the use of police systems.

**Essential**:
Educated to GCSE with a pass in English and Math’s grade c or above, or equivalent.
Ability to work under pressure.
A minimum of 1 year’s customer service experience on the telephone.
Excellent communication skills over the phone.
Work well within a team as well as an individual.
Show empathy and compassion.

**Desirable**:
Basic knowledge of Microsoft Office, especially Excel.
Ability to type and speak at the same time.

For more information about this role, please contact Hayley Goff 07976 618748.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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