Reactive Works Co-ordinator

2 days ago


Wooburn Green, United Kingdom Paradigm Housing Full time

**The Vacancy**

Here at Paradigm, it’s all about our customers and as a direct result of another internal promotion, we are seeking an exceptional co-ordinator for our ‘Reactive Works’ team who will deliver an excellent repairs experience for all our customers. If you arepassionate about customer service, organised, have a strong work ethic and can adapt to a fast-paced environment - we can’t wait to hear from you Your drive and energy to work alongside your team, seeking great outcomes for our customers, technicians, andother stakeholders.

You will work closely with your colleagues and managers who are responsible for delivering a repairs service to our customers in line with our Customer Care standards and corporate practice. You will do this by efficiently managing the work schedules ofour Technicians and liaise with our suppliers and subcontractors, you will also build strong working relationships with our Customer Service team.

**Duties include**:

- Scheduling of reactive works in our customers’ homes
- Accurate updating of our database and systems
- Issue emergency works to technicians
- Courtesy calls to customers to ensure effective communication
- To provide support to our technicians and senior technicians.

**About you**

Conscientious, proactive, accurate administrator, able to work in a fast-paced environment and passionate about providing first class customer service.

**What we're looking for**:

- Recent and relevant experience of scheduling work for field operatives.
- A team player.
- The ability to work under pressure and prioritise.
- Accuracy and the ability to pay attention to detail.

**About us**:We are a values’ driven, ambitious organisation. We’re Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of ourfive-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

**We offer a very generous package including the following**:

- **Pension scheme**:employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
- **Annual Bonus potential**:

- **Family Friendly policies**:

- **Health Cash Plan** - worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more.
- **Up to 3 paid Volunteer days a year **(pro rata for part time)
- **Newly created modern collaborative offices, with free parking and charging points for electric vehicles**:

- **Opportunities for career advancement** - if that’s what you want and fine if you don’t
- **Social events**, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

**Further information**:
Thank you for your interest in Paradigm Housing Group thus far.

**The Company**

We are Paradigm Housing Group.

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.



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