Sales and Service Advisor

4 months ago

Newton Aycliffe, United Kingdom Danesmoor Full time

**Worksurfaces Sales & Service Vacancy**

**Overview**:
Danesmoor Group is a market leading distributor of kitchen and bedroom components - proudly supplying the UK KBB industry for over 110 years.

PWS Worksurfaces produces high quality, bespoke worksurfaces at our award-winning worksurfaces manufacturing facility at our HQ site in Newton Aycliffe. Combining state-of-the-art technology and expert craftsmanship, PWS Worksurfaces provides the most comprehensive and sophisticated collection of worksurface products, with a commitment to worldwide sourcing of the very best materials.

**Responsibilities**:

- Taking full ownership of the project, ensuring information is logged and information is communicated to the appropriate stakeholders including suppliers, manufacturing, sales, installation and most importantly, our customers.
- Placing orders with suppliers and managing the process to ensure that all parts are delivered on time to meet the delivery/install date.
- Placing ‘additional orders’ and remedials and managing to completion.
- Monitoring and managing all parts of the project to identify any risks which jeopardize on time delivery.
- Resolution management: liaising with all stakeholders including suppliers, manufacturing, the office function, installation managers and customers to rectify problems as they arise.
- Ensuring internal and external stakeholders are kept up to date with the status of the project.
- Managing changes to the project and ensuring that all stakeholders are aware at the earliest opportunity.
- Developing strong working relationships with internal and external customers.
- Championing change within the department to ensure we continuously improve the way we operate.

**Essential Skills and Experience**
- Ability to manage internal stakeholder relationships
- Proven experience in a customer service administration role
- Experience in a customer care coordinator role within a busy office environment
- Takes ownership and moves at pace to achieve set objectives
- Highly motivated with a positive ‘can do’ attitude
- Effective team player
- Excellent time and project management skills
- Keen attention to detail and adherence to deadlines
- A patient and calm approach with excellent telephone manner.
- Excellent attention to detail.
- The ability to take responsibility and be accountable for your actions
- Strong organisation and administrative skills and an ability to prioritise tasks in a timely manner
- The ability to problem-solve and think on your feet
- Willing to go the extra mile for every single customer
- Self-motivated with a positive approach
- Initiate, execute and embrace new methods of work and projects
- A quick learner who’s flexible and willing to help others where needed
- Ability to initiate and achieve challenging targets and work under pressure
- Able to work on own initiative and manage own workload
- Excellent listening, written and verbal communication and interpersonal skills
- Competent in the use of Microsoft Office

**Desirable Experience**
- Able to read and interpret kitchen plans

Pay: £26,228.64 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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