Retail Estate Agent

Job Summary

Accountabilities
- Manage the booking of all initial retail customer showground appointments. Starting their journey with us through to hand over to a Business Development Director.
- Meeting, discussing and understanding the needs of customers.
- Scheduling appointments that are suitable with the customers schedules
- Able to discuss our portfolio of homes in relation to customer need.
- Working with the Marketing Team to ensure that digital photos of homes are appropriate for presentation to buyers and advertising collateral.
- Revealing any new information to customers and presenting any details about the homes seen during the research process
- Build and maintain key relationships with key trade accounts.
- Organise all brochure / magazine requests.
- Facilitate all ‘Park Finder’ requests.
- Record website enquiries and actioning any questions ensuring that the CRM is completed appropriately with all information.
- Record and report on competitions & campaign e-shot replies.
- Own Land lead qualification and subsequent follow up.
- Trade website log in response analysis.
- Support Sales Office Manager with project works and performing routine CRM maintenance.

KPI’s for the role are set to ensure we spot successes and failings to plan, improve or proactively layout any recovery plan needed.

Health & Safety
- Ensure safe working practices are maintained and current legislation adhered to
- Comply with company health and safety policy and procedure
- Maintain good housekeeping standards and improve where necessary

Diversity & Inclusion
- Ensure services are delivered in accordance with the company equality and diversity policy.

KEY RELATIONSHIPS (INTERNAL) KEY RELATIONSHIPS (EXTERNAL)
- Sales Directors
- Business Development Directors
- Marketing Team
- Sales Team
- Design Team - Park Customers - Retail Customers

Person Specification

Requirement Essential Desirable

**Qualifications**:
Experience and

Knowledge - Evidenced experience in a customer facing role. - Experience in a fast-paced Estate Agency or similar sales environment. - Recent experience of using a CRM to it’s full potential.

Skills,

Competencies

and Abilities - Excellent time management, planning and organisational skills - Excellent literacy and numeracy skills - Confident decision making ability - Possess a flexible, supportive and approachable manner - Willingness and flexibility to adapt to new methods and tasks - Able to represent the Company positively, professionally and with credibility - Intermediate level of IT literacy - Good attention to detail - Ability to manage priorities under pressure

Personal

Attributes - Able to make things happen - Being proactive - Can effectively work and collaborate with others

Values - Strong customer focus - Be passionate and proud - Take responsibility and ownership - Deliver on commitments and accountabilities - Striving to be the best - Thinking and working smartly - Embrace inclusivity and diversity of others

Whilst every effort has been made to ensure this job description provides a comprehensive overview of the responsibilities of this role, all employees may be required to undertake other reasonable tasks as requested from time to time. Individual objectives will be agreed in addition to these responsibilities.